As a Workforce Manager, you are responsible for overseeing end to end Workforce Management. You will be handling a group of Schedulers and Planners and will work with site leaders to ensure adequate staff, contingency plans and workflow monitoring.
The Workforce Supervisor, you are responsible for all scheduling, call volume monitoring, and adjusting. They are also responsible for determining and communicating work schedules and resources for various call queues.
The Workforce Associate interprets data, formulates and implements modifications to staffing plans for agent schedules and skill assignments to balance resources, both in real time and future planning, to meet Enterprise service levels and performanc
Capacity Planner - Responsible for senior level monitoring real-time call volume of inbound/outbound call traffic. Forecaster - Responsible for all aspects of trending, forecasting, planning, and reporting of contact volume and handle times.
The WFM Supervisor is responsible for leading a team of Planners and Real Time Analysts. Responsible in providing training, coaching and development of the team. Provides direction and action plan to the team on how to achieve objectives and KPIs and
The position will be responsible for the design and development of applications targeting a variety of iOS/Android devices. The primary focus will be the development of iOS/Android applications and their integration with backend services.
The Service Reporting & Analytics Manager will lead the implementation and operation of the service performance reporting and Workforce Management programs and processes for the Tenet Global Business Center organization.
The Technical Support Engineer will play a key role in evaluating, troubleshooting and quickly resolving technical concerns and questions with the product. TSE will provide support through various channels via email and phone.
• Completed at least 2 years in college of any course. • Bachelor’s degree in any field is preferred. • At least 2 years’ experience in a providing technical support • Preferably with payments experience e.g. POS
We are looking for a full time Senior Full Stack developer to join our team working on multiple projects for international based clients. You will be expected to learn new technologies quickly and thrive in a fast-paced environment.
Helpdesk and Support technicians by organizing, managing and coaching them. He/She will also oversee the helpdesk and on-site support for Payreto’s employees guaranteeing that all employee requests and incidents are addressed in a correct.