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Senior Workforce Business Analyst

John Clements Consultants Inc
Quezon City Philippines
Not Specified

Job DescriptionQualifications: * Bachelors Degree in any course with preference for applicants with experience in WFM. * Knowledge and understanding of Contact Centre and Back-office operations (queues/incoming volume, staffing, service levels,

Skills :

Job Description : Position Summary The Workforce Management (WFM) Specialist primary responsibility is to preserve the center's ability to meet contractual service level metrics of each program. This position provides frontline, 24X7 support for all

Skills :

Verint Subject Matter Expert

Five9 Inc.
Manila Philippines
Not Specified

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the c

Workforce Lead - CA (MANILA)

Teledirect Pte Ltd
Philippines
Not Specified

#BeMore Do you aspire a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with awesome, diverse peop

Workforce Solutions Administrator

MicroSourcing
Taguig Philippines
5-8 years

JOB SUMMARY The Workforce Solutions Administrator will support and manage the VERINT WFO and WFM product v15. This will include administration of recording, integration, monitoring, and workflow. In addition, this individual will be responsible for

About the job Realtime and Scheduling Specialist The Workforce Management (WFM) Specialist primary responsibility is to preserve the center's ability to meet contractual service level metrics of each program. This position provides frontline, 24X7 s

Real Time Analyst - Taguig City, NCR

UnitedHealth Group
Taguig Philippines
Not Specified

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about

WFO Project Manager

Five9 Inc.
Manila Philippines
2-5 years

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the c

Subject Matter Expert WFO

Five9 Inc.
Manila Philippines
5-8 years

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the c

Customer Service Supervisor

Medtronic Cardiac and Vascular
Taguig Philippines
3-5 years

Careers That Change Lives Bring your talents to an industry leader in medical technology and healthcare solutions - we're a market leader and growing every day. You can be proud to sell medical technologies that are rooted in our long history of mis

Customer Service Supervisor

Medtronic Cardiac and Vascular
Taguig Philippines
3-5 years

Careers That Change Lives Bring your talents to an industry leader in medical technology and healthcare solutions - we're a market leader and growing every day. You can be proud to sell medical technologies that are rooted in our long history of mis

Customer Service Supervisor

Medtronic Cardiac and Vascular
Taguig Philippines
3-5 years

Careers That Change Lives Bring your talents to an industry leader in medical technology and healthcare solutions - we're a market leader and growing every day. You can be proud to sell medical technologies that are rooted in our long history of mis

Software Engineer Specialist | Manila

Shearwater Health
Philippines
1-4 years

Candidate should be a talented Software Engineer who is passionate about code quality, usability, systems architecture, and technology. Candidate should excel at working with multidisciplinary teams to deliver great user experiences. Candidate should

Customer Service Manager

Medtronic Cardiac and Vascular
Taguig Philippines
10-13 years

Careers That Change Lives Bring your talents to an industry leader in medical technology and healthcare solutions - we're a market leader and growing every day. You can be proud to sell medical technologies that are rooted in our long history of mis

Customer Service Manager

Medtronic Cardiac and Vascular
Taguig Philippines
10-13 years

Careers That Change Lives Bring your talents to an industry leader in medical technology and healthcare solutions - we're a market leader and growing every day. You can be proud to sell medical technologies that are rooted in our long history of mis

Customer Service Manager

Medtronic Cardiac and Vascular
Taguig Philippines
10-13 years

Careers That Change Lives Bring your talents to an industry leader in medical technology and healthcare solutions - we're a market leader and growing every day. You can be proud to sell medical technologies that are rooted in our long history of mis

Workforce and Reporting Analyst

Five9 Inc.
Manila Philippines
3-6 years

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the c

Technical Service Manager

Five9 Inc.
Manila Philippines
3-5 years

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the c

Technical Support Engineer WFO

Five9 Inc.
Manila Philippines
3-6 years

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the c

Lead - Scheduler

Everise
Philippines
2-5 years

Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and in

Job Description : Position Summary The Workforce Management (WFM) Specialist primary responsibility is to preserve the center's ability to meet contractual service level metrics of each program. This position provides frontline, 24X7 support for all

Workforce Management Real Time Analyst

Uber
Taguig Philippines
1-4 years

**About the Role** Real Time Analysts are a key component of the success of Uber's Community Operations teams and responsible for assisting our Manila and Clark COEs in achieving SLA and Schedule Adherence goals across multiple LOBs and sites. As w

Client Services Analyst

AFNI Philippines Inc.
Philippines
3-5 years

Client Services Analyst The Client Services Analyst position has been established to support all programs and Client Service team members. This position will have limited client interaction and will primarily focus on the backend duties necessary to

Workforce Scheduling Analyst

John Clements Consultants Inc
Philippines
Not Specified

Are you looking for unlimited opportunities to develop and succeed With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job DescriptionKey Acc

Skills :

Manager, Workforce Manager

John Clements Consultants Inc
Philippines
Not Specified

Job DescriptionThe Workforce Management (WFM) team is responsible for all aspects of workforce management, for all Canadian Division Contact Centres. These Contact Centres span multiple offices including: Toronto, Kitchener/Waterloo (3 sites), Halifa

Skills :

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