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Job Description : Position Summary The Workforce Management (WFM) Specialist's primary responsibility is to preserve the center's ability to meet contractual service level metrics of each program. This position provides frontline, 24X7 support for a

Skills :

Description and Requirements Functional Responsibilities * Transaction Monitoring - Monitors and audits transactions performed by CSRs against internal and/or external quality assurance requirements to deliver excellent customer experience

Trainer - WFM

Teletech Customer Care Management Philippiness Inc
Manila Metro Manila / NCR
Not Specified

Job Description : Workforce Management Trainer GWFM Trainer is a critical role on on-boarding, developing new/existing employees to GWFM department. He/she is responsible on registering WFM members for classes, facilitating new hires trainings, as w

Skills :

Job Description : Position Summary The Workforce Management (WFM) Specialist primary responsibility is to preserve the center's ability to meet contractual service level metrics of each program. This position provides frontline, 24X7 support for all

Skills :

Customer Experience Manager

TELUS International Philippines Inc
Philippines
Not Specified

Description and Requirements Oversees CE Team Leads to ensure tasks / responsibilities are carried-out effectively and efficiently. Designs & implements career development plans for each role to ensure maximum client, operational, and personal ef

Description and Requirements Functional Responsibilities * Transaction Monitoring - Monitors and audits transactions performed by CSRs against internal and/or external quality assurance requirements to deliver excellent customer experience.

Skills :

Description and Requirements Functional Responsibilities * Transaction Monitoring - Monitors and audits transactions performed by CSRs against internal and/or external quality assurance requirements to deliver excellent customer experience. Ensu

Skills :

Customer Experience Analyst (Iloilo)

TELUS International Philippines Inc
Iloilo Philippines
Not Specified

Description and Requirements Position Summary The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operati

Skills :

Description and Requirements The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the

Skills :

Description and Requirements Position Summary The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back-office work and root cause analysis with the aim of helping Contact Center Operat

Skills :

Quality Supervisor

TELUS International Philippines Inc
Philippines
Not Specified

Description and Requirements Additional Job Description Supports Customer Experience Analysts and ensures tasks / responsibilities are carried-out effectively and efficiently. Designs and implements career development plans for each Analyst to ens

Skills :

Description and Requirements Position Summary Supports Customer Experience Analysts and ensures tasks / responsibilities are carried-out effectively and efficiently. Designs and implements career development plans for each Analyst to ensure maxi

Skills :

Description and Requirements Position Summary Supports Customer Experience Analysts and ensures tasks / responsibilities are carried-out effectively and efficiently. Designs and implements career development plans for each Analyst to ensure maxi

Skills :

Verint Subject Matter Expert

Five9 Inc.
Manila Philippines
Not Specified

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the c

BATE Project Manager

TELUS International Philippines Inc
Philippines
Not Specified

Description and Requirements The role includes the below primary responsibilities. Primary Responsibilities: * Manage a portfolio of projects through the entire lifecycle from Intake to Delivery & Support ensuring solutions are aligned to

Skills :

Workforce Supervisor

TaskUs
Philippines Imus
Not Specified

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies, being ready to handle any challenge in a mo

Senior Analyst, Workforce Optimization

Cardinal Health
Taguig Philippines
5-8 years

What Workforce Optimization contributes to Cardinal Health Workforce Optimization is responsible for developing and managing forecasting and scheduling models, as well as systems and methodologies needed for analysis, measurement, and assessment of v

Supervisor, Workforce Optimization - Night Shift

Cardinal Health
Taguig Philippines
3-6 years

What Workforce Optimization contributes to Cardinal Health Workforce Optimization is responsible for developing and managing forecasting and scheduling models, as well as systems and methodologies needed for analysis, measurement, and assessment of v

WFO Project Manager

Five9 Inc.
Manila Philippines
2-5 years

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the c

Senior Analyst, Workforce Optimization

Cardinal Health
Taguig Philippines
2-5 years

What Workforce Optimization contributes to Cardinal Health Workforce Optimization is responsible for developing and managing forecasting and scheduling models, as well as systems and methodologies needed for analysis, measurement, and assessment of v

Sr. Analyst Perf Monitoring

Cardinal Health
Taguig Philippines
2-5 years

What Performance Monitoring contributes to Cardinal Health Performance Monitoring is responsible for monitoring, analyzing and reviewing customer contact quality. Qualifications * Bachelor's degree in related field * Minimum of 2 years in a qua

Real Time Analyst

RingCentral
Manila Philippines
15-18 years

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environm

ANALYST, REAL TIME

Qualfon Philippines, Inc.
Dumaguete Philippines
3-6 years

Job Summary Main Objectives and Duties: 1. Communicates any system downtimes to all stakeholders * Escalates any system downtime and tool issues to the Qualfon and Account's Management * Communicate effectively any information to Operations T

Specialist, HR Operations - Night Shift

Cardinal Health
Taguig Philippines
1-3 years

Primary areas of responsibility: Responsible for responding to, and supporting, the resolution of Tier 1 inquiries from managers, employees, and HR regarding US Payroll and Timekeeping processes What the HR Service Center contributes to Cardinal Heal

Specialist, HR Operations CHIP - Night Shift

Cardinal Health
Taguig Philippines
1-3 years

Primary areas of responsibility: Responsible for responding to, and supporting, the resolution of Tier 1 inquiries from managers, employees, and HR regarding US Leave of Absence processes What the HR Service Center contributes to Cardinal Health: The

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