Responsible for supporting at a Tier3 Level TELUS International networks across the globe, running with major projects and client deployments, and also leading and developing your senior staff to provide first rate technical support.
-Provide Tier2 operational support for a range of critical applications -Perform problem identification and analysis to resolve incidents quickly and effectively. Investigates and coordinates successful resolution and closure of incidents.
Responsible for in-depth analysis of client / program-specific business needs and the design, development and delivery of solutions to meet those business needs. Focus on continuous process improvement, execution and delivery.
The role of Asset Management involves using the asset and configuration tools to provide information to the various stakeholders. The role will require understanding of desktop products, thin clients, reporting and procurement
Provide real time technical assistance and developer support over the phone and via online communications based on client requirements as part of a global 24x7 support organization for Cloud Platform products solutions and APIs.
The role will mostly be support work, however, as the work volume is peaks and valleys, there is a strong expectation that this candidate will be required to do development work as the team requires the support.