• Familiar in using Active Directory • Knowledgeable in using VDI Environment • Knowledgeable in applications supported • Basic knowledge in vSphere • MS Windows Operating System troubleshooting is a must
We are looking for someone who is passionate about data and is eager to learn and grow with us. You will join our centralized BI & Analytics team and you will be responsible for the Data Quality Management (DQM) of Live Production Solutions.
The Business Analytics & Tools Enablement (BATE) team is seeking to hire a Project Manager to help deliver Business Intelligence Reporting and Tools & Technology solutions across our client portfolio and business functions.
Supports global operations, as well as those other TI support groups, by ensuring the continuous availability and reliability of the Telephony system. Attends critical issues and concerns related to telephony.
Maintains and manages the Verint Systems within the organization and to ensure its optimum performance on a daily basis. Provides Global technical assistance by attending to call recording related issues and concerns.
Responsible for first level technical support to internal customers and secures first time resolution resulting in minimal recurring issues. Ensures quality services in accordance with departmental standards and guidelines.
Ensures passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central point of communication in all events and of circumstances impacting account performance.