Supports end users with concern regarding technical issues such as Desktop, laptop, network connectivity.
With experience in ticketing and SLA.
Performs phone, remote and email support
Responsible for a team of agents which he/she supervises, manages, directs, and leads to ensure that they meet the companies targets. He/she has the role of training his/her team members and reviewing their performances from time to time.
Responsible of managing the team who will deliver the service to the client, which include hardware and software maintenance, manage services, as well as different projects to support client’s infrastructure.