The ServiceNow (SNOW) Senior Administrator will be responsible for ensuring successful day-to-day operations and continuity of SNOW instances. Primarily focuses on implementing, administering and enhancing SNOW application used by the organization.
Project Management and Service Delivery • Manages the delivery and implementation of services within planned timelines, budget, margins and quality specifications. • Consistently delivers high value, 'client ready' work with minimal supervision.
Senior Broadcaster Success Specialist provides the highest level of support to clients and end users through an omni-channel (email, chat and phone) approach, creating a frictionless and flawless user experience
Manage and facilitate elaboration of Business Requirements gathering and grooming – thinking critically and applying subject matter expertise to play trusted partner to the client when defining the detail business requirements
Planning and executing end-to-end implementation process of core banking, Internet banking and credit scoring solutions; Evaluating client needs, preparing gap analysis reports, documenting business and system requirements;