Project Management and Service Delivery • Manages the delivery and implementation of services within planned timelines, budget, margins and quality specifications. • Consistently delivers high value, 'client ready' work with minimal supervision.
Leads the delivery management of each project under within the managed portfolio ensuring such are delivered on-time, on-budget, and on-scope. and Defines and finalize project scope, goals and deliverables that support business goals in
Primary responsible for the timely and quality delivery of Application Maintenance Services to our clients. By coordinating and working closely with the Level 2 and Level 3 support teams (Local and Off shore) and Release and Test Management teams.
While providing first-class post-sales support to our Managed Service Customers, you will be managing a support team and instilling a high-performance culture with a focus on teamwork, service excellence and ownership for resolving customer issues.
The Workforce Associate interprets data, formulates and implements modifications to staffing plans for agent schedules and skill assignments to balance resources, both in real time and future planning, to meet Enterprise service levels and performanc