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33 Jobs

Operations Sr Manager

TELUS International Philippines Inc
Iloilo Philippines
Not Specified

Description and Requirements Position Summary The Sr. Operations Manager is responsible for the profitability and management of call center operations activities for large, multiple and/or complex program and contributes to the satisfaction and re

Description and Requirements Position Summary To execute various operational activities in their functional area (Sourcing/Recruitment/PMT etc.) to ensure the achievement of hiring targets for the different accounts and departments, as well as to

Sr. Operations Manager

TELUS International Philippines Inc
Iloilo Philippines
Not Specified

Description and Requirements Functional Responsibilities * Accomplishes all of the roles and responsibilities of an Operations Manager, such as but not limited to: ensures profitability of a very large or multiple LOB's / Client/s / Progra

Customer Experience Analyst (Iloilo)

TELUS International Philippines Inc
Iloilo Philippines
Not Specified

Description and Requirements Position Summary The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operati

Reports Analyst - Iloilo

TELUS International Philippines Inc
Iloilo Philippines
Not Specified

Description and Requirements Position Summary We are looking for someone who is passionate about data and is eager to learn and grow with us. You will join our centralized BI & Analytics team that is responsible for delivery of analytics, report

Operations Manager Iloilo

TELUS International Philippines Inc
Iloilo Philippines
Not Specified

Description and Requirements Functional Responsibilities * Ensures the profitability of the program/s by driving for the attainment of Client-specified KPIs and targets. Monitors the queue to ensure that service metrics are met, as well a

Operations Team Leader (Iloilo)

TELUS International Philippines Inc
Iloilo Philippines
Not Specified

Description and Requirements Position Summary Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member

WFM Analyst

TELUS International Philippines Inc
Iloilo Philippines
1-4 years

Description and Requirements Position Summary Ensures passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central point of communication in all events and of circumsta

Description and Requirements Position Summary * Provide first-level IT support to team members and handle the resulting incidents or service requests using the incident management and request fulfillment processes. * Problems include password

WFM Team Leader - Iloilo

TELUS International Philippines Inc
Iloilo Philippines
Not Specified

Description and Requirements Additional Job Description Supervises and oversees the day-to-day activities of WFM Analysts (Real-Time Analysts, Schedulers and/or Planner) in making sure that the service commitments are met for all the company's acc

Description and Requirements Customer Service Representative for a Transportation Network Account You are responsible for providing high-quality customer service via call platform and efficiently finding resolutions in solving inquiries. REQUIR

Safety Specialist III (Iloilo)

TELUS International Philippines Inc
Iloilo Philippines
Not Specified

Description and Requirements Manages Occupational Safety and Health (OS&H) audits, non-compliance, investigations, reports and continuous improvements by determining company hazards, risks, health impacting elements and providing recommendations

Program Coordinator (Iloilo Site)

TELUS International Philippines Inc
Iloilo Philippines
Not Specified

Description and Requirements Description and Requirements 1. Addresses the administrative needs of the account by coordinating with the Operations Management on account needs and goals. Contributes to the attainment of optimum performance a

Senior Trainer

Teletech Customer Care Management Philippiness Inc
Iloilo Philippines
Not Specified

Job Description : TeleTech is seeking a seasoned Senior Trainer to join our Customer Management Services team! Every day, we interact with 3/5 million customers, providing support in in more than 80 countries and in 50 languages across social, mobil

Skills :

Job Description : The Global Employee Engagement Associate, being the center point of contact for employee engagement and communications, is responsible for the concept planning, development, coordination, and implementation of employee activities.

Skills :

Job Description : Team Lead, Service Delivery At TTEC, we're all about the Human Experience. Elevated. As a Team Leadyou'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment

Skills :

Coach for Excellence

TELUS International Philippines Inc
Iloilo Philippines
Not Specified

Description and Requirements The Coach for Excellence (CfE) acts as the subject matter expert on TELUS International Philippines coaching excellence processes. He or she performs regular audits and provides feedback to the team leader coaching se

Skills :

Operations Team Leader (Iloilo)

TELUS International Philippines Inc
Iloilo Philippines
Not Specified

Description and Requirements Description and Requirements 1. Leads and manages a team of CSR's in the optimal execution of call center operations activities (i.e. taking calls, addressing customer issues / complaints, placing sales orders)

Operations Manager (Iloilo)

TELUS International Philippines Inc
Iloilo Philippines
Not Specified

Description and Requirements Position Summary Ensures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met. Ensures that company-set ratios for staffing are maintained for smooth operations o

LSLS (Iloilo)

TELUS International Philippines Inc
Iloilo Philippines
Not Specified

Description and Requirements 1. Planning and Preparing: . Creates lesson plans for training delivery . Reviews, evaluates and modifies, if necessary, the training curriculum (all training modifications must be approved by the client) . Prepares m

Job Description : Talent Acquisition Marketing (Sourcing) Specialist TeleTech is on the search for Talent Acquisition Marketing (Sourcing) Specialists to proactively deliver hiring needs at Iloilo. Now, more than ever, how we connect is everything.

Operations Team Leader (Iloilo)

TELUS International Philippines Inc
Iloilo Philippines
Not Specified

Description and Requirements 1. Leads and manages a team of CSR's in the optimal execution of call center operations activities (i.e. taking calls, addressing customer issues / complaints, placing sales orders). Ensures that each team member

Job Description : At TTEC, we're all about the Human Experience. Elevated. As a site-based Customer Service Representative in Iloilo, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-w

Description and Requirements Functional Responsibilities * Leads and manages a team of CSR's in the optimal execution of call center operations activities (i.e.taking calls, addressing customer issues / complaints, placing sales orders).En

Operations Team Leader (Iloilo)

TELUS International Philippines Inc
Iloilo Philippines
Not Specified

Description and Requirements Description and Requirements 1. Leads and manages a team of CSR's in the optimal execution of call center operations activities (i.e. taking calls, addressing customer issues / complaints, placing sales orders)

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