The Workforce Supervisor, you are responsible for all scheduling, call volume monitoring, and adjusting. They are also responsible for determining and communicating work schedules and resources for various call queues.
Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life’s best work.SM
As a Workforce Manager, you are responsible for overseeing end to end Workforce Management. You will be handling a group of Schedulers and Planners and will work with site leaders to ensure adequate staff, contingency plans and workflow monitoring.
Assist with instructional design and training development,Formulate training outlines and determine instructional methods, such as individual training, group instruction, lectures, demonstrations, workshops/hands on etc.