The Workforce Supervisor, you are responsible for all scheduling, call volume monitoring, and adjusting. They are also responsible for determining and communicating work schedules and resources for various call queues.
Ensure that all customer needs are promptly and professionally addressed by responding to customers’ requests, problems, questions, and concerns in a timely and accurate manner while exercising the highest level of service and quality.
Focus on increasing overall quality and client/customer experience and satisfaction by providing high quality and ongoing training sessions to either small or large audiences; Prepare operational quality & training analyses.
The WFM Supervisor is responsible for leading a team of Planners and Real Time Analysts. Responsible in providing training, coaching and development of the team. Provides direction and action plan to the team on how to achieve objectives and KPIs and
OfficeJS—the future of add-ins on the Microsoft Office Platform. This technology will pave the way for incorporating FactSet data into Office Online applications as well as potentially being a future replacement for COM add-ins.
TechGenies is a global software development company with years of experience in delivering cutting edge, custom solutions to a wide range of verticals and industries. We operate software factories in locations that ensure access to great programming