Provide HR site leadership and support in Cebu.This role will partner across multiple functions to develop and implement strategic HR initiatives to achieve organizational effectiveness and drive site culture and engagement.
Provide high quality multi-channel supportand problem resolutionto customers each day, in a manner that meets or exceeds defiend department objectives to protect and increase the business units revenues.
The Workforce Supervisor, you are responsible for all scheduling, call volume monitoring, and adjusting. They are also responsible for determining and communicating work schedules and resources for various call queues.
As a Workforce Manager, you are responsible for overseeing end to end Workforce Management. You will be handling a group of Schedulers and Planners and will work with site leaders to ensure adequate staff, contingency plans and workflow monitoring.