The Workforce Supervisor, you are responsible for all scheduling, call volume monitoring, and adjusting. They are also responsible for determining and communicating work schedules and resources for various call queues.
As a Workforce Manager, you are responsible for overseeing end to end Workforce Management. You will be handling a group of Schedulers and Planners and will work with site leaders to ensure adequate staff, contingency plans and workflow monitoring.
Provide high quality multi-channel supportand problem resolutionto customers each day, in a manner that meets or exceeds defiend department objectives to protect and increase the business units revenues.
Metro Manila / NCR
We are seeking talented Python Developers/Software Engineers to support the company’s rapid growth. You will work closely with our world-class team of engineers, product managers and designers, learning about our product, mobile and cloud technology.