Be part of a team working on global projects
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Provide first and second line process and technical support to internal staff of a company.
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Provide first and second line process and technical support to internal staff of a company.
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The IOM will play a key role in driving the development forward and, based on an in-depth experience, will help to ensure a stable and future-oriented infrastructure operation.
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The SOM will play a key role in driving the development forward and, based on an in-depth experience, will help to ensure a stable and future-oriented infrastructure operation. <br> <br>
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This function has simple to broad knowledge of the business functions to resolve low, medium, high, critical, and strategic business MuleSoft Platform challenges.
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Service Delivery Manager for IT/BPO company
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- At least 3 years experiences in Development or deployment engineer position<br> - Devops certified is a plus<br> - Configuration and applications deployment (Order Management, Manufacturing, Billing, Reporting, Web applications)
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Responsible for service level performance reporting, conducting ticket audits, and providing operations support for in-scope IT incident and request processes and tools.
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Responsible for compliance monitoring, facilitating in-scope quality gate activities, performance reporting, and providing operations support for in-scope IT processes and tools.
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The Incident Response Engineer will report to the Incident Response Manager. As the Incident Response Engineer, you will respond to cyber security threats while documenting and reporting incidents through the incident response lifecycle.
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This role involves assessing customer feedback and improving procedures accordingly to ensure that exceptional customer service is provided at all times. The role delivery will manage a team and oversee all employees within service delivery.
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The Problem Manager is responsible for managing the lifecycle of all Problems. His/Her primary objectives are to prevent Incidents from happening, and to minimize the impact of Incidents that cannot be prevented.
This position requires the following skillset:<br> Incident Management<br> Service Management<br> Client relationship Development <br> Mission Critical<br> Financial Services exposure
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Performing code deployment to QA, UAT and Production environments the candidate must have a strong understanding of software deployment techniques. The candidate will strictly follow deployment instructions and ensure complete and accurate deployment
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We are looking for IT Professionals who has experience in Incident Management.
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Responsible for compliance monitoring, facilitating in-scope quality gate activities, performance reporting, and providing operations support for in-scope IT processes and tools.
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Responsible for service level performance reporting, conducting ticket audits, and providing operations support for in-scope IT incident and request processes and tools.
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System administrators typically install, upgrade and monitor software and hardware. They may also be involved in data backup and recovery. They usually maintain the essentials such as operating systems, business applications, security tools, etc.
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Office 365 client connectivity, client software distribution, and mobile installation issues<br> <br> Improve on existing Office 365 monitoring, management and reporting tools and utilities<br> <br> Develop and document best practices for supporting the Office 365
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Expert knowledge of Service Desk functions in line with ITIL standards, including Incident, Request and Knowledge Management
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Streamline and execute the IT Infrastructure Governance Framework that is aligned with ITIL
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- Understand MS CRM <br> - Able to manage all the information of the requirements <br> - Work with actuals, should be detail oriented <br> - Experience in managing testers <br> - Has experience with Confluence and JIRA <br> - Propose and be in touch with requirements <br>