Itc Ntc Vocational Jobs in Philippines

Our Client is an IT Managed Services company based in Australia.
They are looking for a front-end software developer to join their growing team and assist with developing and maintaining their applications. Their bespoke applications are Azure based

Skills : Software Engineer , Software Developer , Software Programmer , Software Development

This position will be responsible for insuring optimal forecasting, staffing and schedule compliance levels for existing programs and forecast future staffing needs to support recruitment efforts.

Skills : Workforce Management , real time analyst , Scheduling , Wfm , Capacity Planning , Scheduler , Forecasting , Genesys

The Coach Lead’s role is to support Coaches with consistently applying their knowledge and skills to enhance the customer experience, drive sales performance and maintain compliance.

Skills : Coach , Mentor , Call Center , Bpo

Provide customer support solutions to client's customers through inbound communication channels. Accurately document all transactions in the relevant software systems.

Skills : Customer Service Representative , CSR , Customer Service Associate

Provide customer support solutions to client's customers through inbound communication channels.

Skills : Csr Voice , CSR , Customer service , Customer Support

Assists Clients in the selection, implementation and support of applications in one or more of the areas like SAP Portal, SAP Fiori, SAP UI5, SAP Mobile Platform (SMP), SAP Cloud Platform Mobile Services (SCPMs), SAP Manufacturing Integration

Skills : Sap Fiori , Sap Ui5 , Odata

A Forecasting and Capacity Planner produces long & short term resource plans for frontline agent and seat resources.

Skills : Workforce Management , Workforce , Capacity Planning , Capacity Management , Incident Management

Job Overview:

To provide technical support to external and internal customers, assisting them with software, Server, networking and hardware problems via phone, email or onsite.

Skills : Junior system administrator , infrastructure engineer , infrastructure engineer , Windows administrator. , Linux s , System Administrator , Senior System Administrator , System Engineer , Network engineer , Network Administrator , Network Admin , UNIX system administrator

Job Overview:

To provide technical support to external and internal customers, assisting them with software, Server, networking and hardware problems via phone, email or onsite.

Skills : Junior system administrator , infrastructure engineer , infrastructure engineer , Windows administrator. , Linux s , System Administrator , Senior System Administrator , System Engineer , Network engineer , Network Administrator , Network Admin , UNIX system administrator

Looking for an awesome career

We are hiring for Senior Frontend Developer.

Skills : Computers , IT , Software , Software Development , Information Technology , back end development

Looking for an awesome career

We are hiring for Senior Frontend Developer.

Skills : Senior Developer , Software Development , Front End Development , Senior Software Engineer , Software Engineer , Software Developer , Programmer

Be part of our growing team.

Apply now as a Mid-Level Front End Developer.

Skills : Front End Developer , UI Developer , Software Development , Javascript , Software Engineer , Software Developer

The Real Time Analyst is responsible for monitoring all queues and ensuring adequate actions are taken on rosters to ensure target metrics are achieved.

Skills : Call Center , Scheduler , Bpo

The Quality Assurance Manager is an integral role to TSA that is responsible for the monitoring & reporting on TSA’s and Telstra’s expected compliance, policies and quality standards both onshore and offshore.

Skills : Bpo , Call Center , Qa Manager , Quality Assurance , Quality Assurance Manager

Provide first-level IT support to team members and handle the resulting incidents or service requests using the incident management and request fulfillment processes.

Skills : Service Desk , Service Desk Analyst , It Helpdesk , Technical Helpdesk , Technical Support

Bilingual Customer Service Representative

Skills : portuguese , Japanese Language , German Language , Spanish Language Specialist ,

A Project Manager will lead strategic projects impacting process, process and technology.

Skills : Call Centre , Project Manager , Project Leader

This position will have the accountability to work across the organization to ensure that the Company does not only know the sentiments of the customer, but that these are listened to, understood and acted upon.

Skills : Coach , Call Center , Bpo , International Call Center , Project Lead , Team Leader , Team Manager

The Efficiency Lead is responsible to maintain rosters in line with business and staff requests, monitor real time activities to ensure adherence to schedule, and maintain productivity across the Centre.

Skills : Efficiency Management , Process Improvement , Process Excellence , Call Center , International Call Center , Bpo , BPO Call Centre

The Quality Assurance Lead is an integral role to TSA that is responsible for the monitoring & reporting on TSA’s and Telstra’s expected compliance, policies and quality standards both onshore and offshore.

Skills : Quality Assurance Leader , Call Center , Bpo , Call Centre , Quality Assurance

The WFA is responsible for actioning changes in our workforce management systems, including staff changes, roster changes, and maintenance of agent leave and activity records. Reporting and Analysis also form part of the Workforce Analyst role.

Skills : Workforce , Workforce Management , Bpo , Call Center , International Call Center

The Team Leader is responsible for providing Leadership, Management and Coaching for a Team of Agents in a positive work environment.

Skills : Team Lead , Bpo , Call Center , International Call Center , Team Leader , Team Manager

The Learning Administrator is accountable for the effective and seamless management of the following: TSA’s Learning Management System (LMS), Training Design learning materials repository, and other Training Design-related administrative tasks.

Skills : Learning And Development , Training And Development , Learning

The OM will be responsible for the Intraday performance management across Contact Centre teams through various channels, including telephone, direct mail, email, webchat and social media.

Skills : Operations Manager , OPS Manager

The Japanese Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis.

Skills : Japanese Language , quality analyst