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38 Jobs

Workforce Management Analyst

HCM Nexus Consulting Inc
Metro Manila / NCR
3-10 years

This position will be responsible for insuring optimal forecasting, staffing and schedule compliance levels for existing programs and forecast future staffing needs to support recruitment efforts.

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Coach Lead

Telco Services International Pty Ltd
Metro Manila / NCR
2-3 years

The Coach Lead’s role is to support Coaches with consistently applying their knowledge and skills to enhance the customer experience, drive sales performance and maintain compliance.

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Customer Service Representative

HCM Nexus Consulting Inc
Metro Manila / NCR
1-8 years

Provide customer support solutions to client's customers through inbound communication channels. Accurately document all transactions in the relevant software systems.

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Customer Service Representative

HCM Nexus Consulting Inc
Metro Manila / NCR
0-5 years

Provide customer support solutions to client's customers through inbound communication channels.

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A Forecasting and Capacity Planner produces long & short term resource plans for frontline agent and seat resources.

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The Real Time Analyst is responsible for monitoring all queues and ensuring adequate actions are taken on rosters to ensure target metrics are achieved.

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The Quality Assurance Manager is an integral role to TSA that is responsible for the monitoring & reporting on TSA’s and Telstra’s expected compliance, policies and quality standards both onshore and offshore.

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Project Manager

Telco Services International Pty Ltd
Metro Manila / NCR
3-5 years

A Project Manager will lead strategic projects impacting process, process and technology.

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This position will have the accountability to work across the organization to ensure that the Company does not only know the sentiments of the customer, but that these are listened to, understood and acted upon.

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The Efficiency Lead is responsible to maintain rosters in line with business and staff requests, monitor real time activities to ensure adherence to schedule, and maintain productivity across the Centre.

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Quality Assurance Lead

Telco Services International Pty Ltd
Metro Manila / NCR
1-2 years

The Quality Assurance Lead is an integral role to TSA that is responsible for the monitoring & reporting on TSA’s and Telstra’s expected compliance, policies and quality standards both onshore and offshore.

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Workforce Analyst

Telco Services International Pty Ltd
Metro Manila / NCR
1-2 years

The WFA is responsible for actioning changes in our workforce management systems, including staff changes, roster changes, and maintenance of agent leave and activity records. Reporting and Analysis also form part of the Workforce Analyst role.

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The Team Leader is responsible for providing Leadership, Management and Coaching for a Team of Agents in a positive work environment.

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Learning Administrator

Telco Services International Pty Ltd
Metro Manila / NCR
2-3 years

The Learning Administrator is accountable for the effective and seamless management of the following: TSA’s Learning Management System (LMS), Training Design learning materials repository, and other Training Design-related administrative tasks.

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The OM will be responsible for the Intraday performance management across Contact Centre teams through various channels, including telephone, direct mail, email, webchat and social media.

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The Japanese Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis.

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Call Center Agent

IBM Business Services inc
Metro Manila / NCR
1-3 years

Working at IBM is truly life changing.
We celebrate diversity of thought in everything we do.
Careers can be unlimited and far-reaching.

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Patient Access Representative

Microsourcing Philippines Inc
Metro Manila / NCR
1-10 years

The Patient Access Representative will be the initial point of contact guiding patients through activities such as confirming medical history or insurance verification, as well as providing physician referrals.

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System and Network Engineer | Night Shift

Microsourcing Philippines Inc
Metro Manila / NCR Other - Philippines Taguig
2-10 years

We are looking for Technical Engineer to support Change Healthcare, an international healthcare company located in BGC, Taguig.

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Customer Service Representative- Healthcare Account

AscentPro
Metro Manila / NCR Other - Philippines
0-5 years

Familiarizing yourself with and remaining up-to-date with changes in our plans.
Greeting customers in a friendly, professional manner using the suggested script.
Answering phone calls in a timely manner.

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We are urgently hiring for Network Engineers who can start with us ASAP!

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Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client.

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Japanese Bilingual Speaker

TELUS International Philippines Inc
Metro Manila / NCR
0-5 years

In this role, the identified candidate supports end user customers via Chat and/or Voice, Email and Social Media. The resource will represent and protect the Customer's brand, ensuring each end user customer connection is professional and accurate.

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Technical Analyst

Microsourcing Philippines Inc
Metro Manila / NCR
1-4 years

We are currently seeking highly motivated team players to research, create and maintain technical data to a high level of accuracy for our technical publications and special projects.

The successful candidates will assist in the creation of Infomed

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L1 Support Engineer (Alabang)

HCM Nexus Consulting Inc
Metro Manila / NCR
1-4 years

The successful candidate will work with a fast paced ITO/MSP company and will provide support to global clients. You are an excellent communicator with high level of problem solving & analytical skills.

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