Itc Ntc Vocational Jobs in Metro Manila Ncr

This position will be responsible for insuring optimal forecasting, staffing and schedule compliance levels for existing programs and forecast future staffing needs to support recruitment efforts.

Skills : Workforce Management , real time analyst , Scheduling , Wfm , Capacity Planning , Scheduler , Forecasting , Genesys

The Coach Lead’s role is to support Coaches with consistently applying their knowledge and skills to enhance the customer experience, drive sales performance and maintain compliance.

Skills : Coach , Mentor , Call Center , Bpo

Provide customer support solutions to client's customers through inbound communication channels. Accurately document all transactions in the relevant software systems.

Skills : Customer Service Representative , CSR , Customer Service Associate

Provide customer support solutions to client's customers through inbound communication channels.

Skills : Csr Voice , CSR , Customer service , Customer Support

A Forecasting and Capacity Planner produces long & short term resource plans for frontline agent and seat resources.

Skills : Workforce Management , Workforce , Capacity Planning , Capacity Management , Incident Management

The Real Time Analyst is responsible for monitoring all queues and ensuring adequate actions are taken on rosters to ensure target metrics are achieved.

Skills : Call Center , Scheduler , Bpo

The Quality Assurance Manager is an integral role to TSA that is responsible for the monitoring & reporting on TSA’s and Telstra’s expected compliance, policies and quality standards both onshore and offshore.

Skills : Bpo , Call Center , Qa Manager , Quality Assurance , Quality Assurance Manager

A Project Manager will lead strategic projects impacting process, process and technology.

Skills : Call Centre , Project Manager , Project Leader

This position will have the accountability to work across the organization to ensure that the Company does not only know the sentiments of the customer, but that these are listened to, understood and acted upon.

Skills : Coach , Call Center , Bpo , International Call Center , Project Lead , Team Leader , Team Manager

The Efficiency Lead is responsible to maintain rosters in line with business and staff requests, monitor real time activities to ensure adherence to schedule, and maintain productivity across the Centre.

Skills : Efficiency Management , Process Improvement , Process Excellence , Call Center , International Call Center , Bpo , BPO Call Centre

The Quality Assurance Lead is an integral role to TSA that is responsible for the monitoring & reporting on TSA’s and Telstra’s expected compliance, policies and quality standards both onshore and offshore.

Skills : Quality Assurance Leader , Call Center , Bpo , Call Centre , Quality Assurance

The WFA is responsible for actioning changes in our workforce management systems, including staff changes, roster changes, and maintenance of agent leave and activity records. Reporting and Analysis also form part of the Workforce Analyst role.

Skills : Workforce , Workforce Management , Bpo , Call Center , International Call Center

The Team Leader is responsible for providing Leadership, Management and Coaching for a Team of Agents in a positive work environment.

Skills : Team Lead , Bpo , Call Center , International Call Center , Team Leader , Team Manager

The Learning Administrator is accountable for the effective and seamless management of the following: TSA’s Learning Management System (LMS), Training Design learning materials repository, and other Training Design-related administrative tasks.

Skills : Learning And Development , Training And Development , Learning

The OM will be responsible for the Intraday performance management across Contact Centre teams through various channels, including telephone, direct mail, email, webchat and social media.

Skills : Operations Manager , OPS Manager

The Japanese Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis.

Skills : Japanese Language , quality analyst

Working at IBM is truly life changing.
We celebrate diversity of thought in everything we do.
Careers can be unlimited and far-reaching.

Skills : Call Center , Customer Service , Contact Center Management , Customer Care , Customer Support , Customer Service Executive , Customer Care Executive

The Patient Access Representative will be the initial point of contact guiding patients through activities such as confirming medical history or insurance verification, as well as providing physician referrals.

Skills : Customer Service Representative , Inbound And Outbound

We are looking for Technical Engineer to support Change Healthcare, an international healthcare company located in BGC, Taguig.

Skills : Active Directory , Network Administration , Network Admin , Network Engineer , System Administration , Server Administration , Server Configuration , Vmware , Active Directory Management , Group Policy

Familiarizing yourself with and remaining up-to-date with changes in our plans.
Greeting customers in a friendly, professional manner using the suggested script.
Answering phone calls in a timely manner.

Skills : Csr Voice , CSR , Customer Support , Customer service , Customercare , Healthcare , BPO Hiring , Bpo , Call Center , International Call Center

We are urgently hiring for Network Engineers who can start with us ASAP!

Skills : Network Engineer

Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client.

Skills : TL , TeamCoach , Operations , Team Leader

In this role, the identified candidate supports end user customers via Chat and/or Voice, Email and Social Media. The resource will represent and protect the Customer's brand, ensuring each end user customer connection is professional and accurate.

Skills : Japanese Language , TSR , Customer Experience , Technical Support Representative

We are currently seeking highly motivated team players to research, create and maintain technical data to a high level of accuracy for our technical publications and special projects.

The successful candidates will assist in the creation of Infomed

Skills : Automotive mechanical experience • Parts interpretation , service or warranty experience • Experience working in a car dealership desirable

The successful candidate will work with a fast paced ITO/MSP company and will provide support to global clients. You are an excellent communicator with high level of problem solving & analytical skills.

Skills : Helpdesk , Service Desk , Call Coordinator , IT Support , Service desk analyst , Technical Helpdesk