Supports end users with concern regarding technical issues such as Desktop, laptop, network connectivity. With experience in ticketing and SLA. Performs phone, remote and email support
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Provide first level support through user calls through IVR, email-queues, ITSM tool, Skype-Chat
Awareness to ServiceNow ITSM tools or Remedy or HPSM or CA-ServiceDesk
To keep affected users informed about the progress
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Will remotely install, troubleshoot and configure computer hardware, software, systems, networks, printers, and scanners
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Urgent hiring, open for fresh graduates
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Attends to clients’ inquiries and complaints regarding company related equipment and applications via phone calls and emails.
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Serve as support of contact for customers seeking technical assistance.
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Currently looking for Onsite Engineers to be part of our growing team!
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Service Desk Analyst: * Completed at least 2 years in college or SHS graduate * 0-18 mos relevant BPO experience preferred but not required * IT helpdesk experience is a plus * Good oral and written communication skills * Willingness t
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Point of contact to support service users and customers reporting issues, requesting access, information or other services.
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ASAP!
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Provide first-level IT support to team members and handle the resulting incidents or service requests using the incident management and request fulfillment processes.
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We are looking for a talented, diligent system administrator to work with one of our clients in Australia. If you're hard-working and dedicated, this is a perfect place to grow your career.
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Sr. NOC Engineer monitors networks and servers Infrastructure from a central location. They surveil the IT environment and ensure that the uptime and connectivity of the IT systems are seamless 24X7. They analyze problems, perform basic troubleshot
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* Completed at least 2 years in college withoutback subject * With experience in handling Spanish bi-lingual projects in a BPO setting * Should have at least 1 year IT Helpdesk or Servicedesk experience (Spanish account) * Good communicati
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Entry and point of contact for all users, to support service users and customers reposting issues, information, access or other services.
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The successful candidate will provide second-level (Tier 2) user and technical support and services to users of IOM’s corporate applications and infrastructure worldwide.
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Assignment Detail Industry: IT Consulting/Services Job Description L2 Service Desk Responsibilities: * Handle Calls/Incidents escalated by L1 team. * Provide trainings for new products or upgrades. * Create / modify and manage KBs for n
-Will receive Incoming Calls to support users having technical Issues with their computers & Printers
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Job Description : Service Desk TeleTech is seeking a Helpdesk-Service Desk Associate Technician to join our Information Technology team. Our global IT organization of 500 supports the entire enterprise that encompasses over 40,000 users across our b
Description: Duties and Responsibilities: * Provide a professional and efficient customer support/service function for all Sykes Clients/Account Team across all Sykes Manila Centers to resolve their problems. * MS Exchange Server administratio
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Responsibilities * Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end users requirements * Troubleshoot and resolve application issues, maintain and update technical support docum
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Position Overview
The IT Service Desk Representative is responsible for support of all desktop hardware, software, and telecommunications equipment.
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- Will receive Incoming Calls to support users having technical Issues with their computers & Printers
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Urgent hiring
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About the role: * Proactively reach out and nurture relationships with your most important customers, developing long term partnerships * Use our in-house tool to support our customers * Present analysis and insights to our customers to help