The successful candidate will provide first-level (Tier 1) user and technical support and services to users of IOM’s corporate applications and infrastructure worldwide, promoting a client and service-oriented approach.
Responsible for leading a diverse team of Engineers that plan, implement, and support the Unified Communications Services Portfolio including SIP Backbone, Voice Engineering, Video Conferencing Services, and Telecom Services.
Supports new and improve existing telecommunications technology, policies, and procedures. Provides services and support to effectively supply Alorica End Users with the necessary telecommunication solution to meet the Client’s business expectations
Endevor Source Management Toolset this will include all Tool Configurations, Product Tool Upgrades, Assisting Developers with technical support, impact analysis, troubleshooting and resolution. Providing support and coordination for all Major Release
- Network Admin is responsible for designing, managing, implementing, maintaining, and supporting computer communication networks within or between organizations to ensure secure network, maximum performance, and availability to users.
Overseeing the incident management process and team members involved in resolving the incident. Responding to a reported service incident or service request, identifying the cause, and initiating the incident management process.