In this role, you will be attending to IT applications and services related queries and finding solutions to resolve issues. If required, you will escalate technical issues to the relevant teams and conduct follow-ups until the cases are closed.
As member of the Global Infrastructure Team, the Monitoring and End User Support Technician located in Manila takes over the monitoring and service desk support operations for Systems, Network, Database and Application services.
We are looking for someone with experience in IT Helpdesk/Service Desk/Technical Support/TSR. With good oral communication skills and troubleshooting experience with hardware, software, and network. Must be amenable to start ASAP.
This role is responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. Answers basic questions about installation, operation
Desktop Support Engineers are IT professionals who fix issues with an organization’s desktop computers and laptops, as well as handle concerns with servers and security issues affecting business networks.