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Service Desk Analyst

HCL Technologies Limited
Manila
1-5 years

Responsible for supporting users with a strong focus on providing excellent customer service. This position will handle the helpdesk hotline, log and track requests and incidents, provide L1 troubleshooting.

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L2 Network Data Engineer

HCL Technologies Limited
Metro Manila / NCR
3-5 years

L2 Network Data Engineer

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Deskside Lead

HCL Technologies Limited
Metro Manila / NCR
3-5 years

Deskside Team Leader

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Service Desk Analyst

HCL Technologies Limited
Metro Manila / NCR
1-10 years

SERVICE DESK ANALYST

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Recruiter

HCL Technologies Limited
Metro Manila / NCR
1-2 years

Technical Recruiter responsibilities include sourcing, screening and providing a shortlist of qualified candidates for various technical roles. You will also network online and offline with potential candidates to promote our employer brand, reduce

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Service desk analysts are primarily responsible for providing first level support through handling incoming queries and help requests from end users, either via email or over the phone, using request fulfillment and incident management processes

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L2 Service Desk Analyst

HCL Technologies Limited
Metro Manila / NCR
3-4 years

Handling L2 Support and doing incident management as a relevant experience.

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Problem Coordinator

HCL Technologies Limited
Manila
2-5 years

To Understand the Problem Request, identify the resources required from various Technology Tracks and document the Root Cause

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Fresh Graduates of IT or any related fields. This job also includes training so no work experience is required for this particular role.

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IT Technical Services Manager

HCL Technologies Limited
Metro Manila / NCR
5-10 years

As a technical manager, he/she must advise customers on technical requirements, constraints and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle within ECS

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IT Project Lead

HCL Technologies Limited
Metro Manila / NCR
3-10 years

Project Leads - Manage planning of complex projects during the customer lifecycle

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Communication Coach

HCL Technologies Limited
Metro Manila / NCR
3-7 years

The Communication Coach is responsible for the soft skill and language review of inbound and/or outbound telephone, chat and email inquiries of Service Desk representatives to ensure right information is provided professionally, courteously and cons

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IT Global Project Manager

HCL Technologies Limited
Metro Manila / NCR
3-10 years

IT Global Project Manager manage the full cycle project management of the account.

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PROBLEM COORDINATOR

HCL Technologies Limited
Metro Manila / NCR Manila
1-2 years

Problem Coordinator is involved in managing proactive and reactive problems from incidents and trend analysis.

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