Sr. NOC Engineer monitors networks and servers Infrastructure from a central location. They surveil the IT environment and ensure that the uptime and connectivity of the IT systems are seamless 24X7. They analyze problems, perform basic troubleshot
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This position will be responsible for insuring optimal forecasting, staffing and schedule compliance levels for existing programs and forecast future staffing needs to support recruitment efforts.
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Will be an integral part of the Knowledge Management Office, working with various teams to manage the collection of information across various clients and platforms to enable the aggregation and dissemination of information to support teammates.
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The account executive expected to assist customers in placing orders, and within the sales process, show skills in up-selling and cross-selling products.
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Responsible for the support of all desktop hardware, software, and telecommunications equipment. As the IT Support Specialist, you are the front line in support of Insight Customers and will provide assistance via phone, email, and chat.
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The Technical Support Associate plays an integral role in executing TSA’s purpose. You will be providing administrative repair in voice teleservices with Chat and Voice streams.
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Provides technical input, solutions, and recommendations to deal pursuit. Engaged in and provides support for transition/transformation efforts.
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The Coach Lead’s role is to support Coaches with consistently applying their knowledge and skills to enhance the customer experience, drive sales performance and maintain compliance.
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Job Description : At TeleTech, we're all about the Human Experience. Elevated. As a site-based Service to Sales Representative in Cebu, you'll be part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-w
The successful candidate will be responsible for providing secretarial assistance as well as a wide range of general office and technical support services to help ensure a smooth functioning MHI Unit.
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The successful candidate will be responsible for providing technical support services as well as secretarial assistance and a wide range of general office services to help ensure a smooth functioning MHI Unit.
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Provide customer support solutions to client's customers through inbound communication channels.
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• Assists clients in the selection, implementation, and support of SAP Business Planning & Consolidation (formerly: Enterprise Performance Management - Business Intelligence).
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The Client Operations Representative Level 1 will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE)
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We are looking to hire Power BI Developer/Specialist to join our AI and Analytics Team.
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Assists Clients in the selection, implementation and support of applications in one or more of the areas like SAP Portal, SAP Fiori, SAP UI5, SAP Mobile Platform (SMP), SAP Cloud Platform Mobile Services (SCPMs), SAP Manufacturing Integration
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Attends to clients’ inquiries and complaints regarding company related equipment and applications via phone calls and emails.
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A Forecasting and Capacity Planner produces long & short term resource plans for frontline agent and seat resources.
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Must have L2 experience and scripting exp with an understanding of network and infrastructure concepts
Need to have service monitoring tools - Service now, MoogSoft, New Relic, Grafana. Software dev and Cloud platforms background or know-how is plus.
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The responsibilities of this position include, providing technical services for server and infrastructure areas of the GWAM. Responsibilities often require little / no supervision, to administer codes and other business processes related to GWAM.
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Experience in managing or maintaining the Microsoft Azure cloud environment
Knowledgeable in Software Application Installation, upgrade, patching and configuration.
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An integral part of the Cyber Defense Leveraged SOC Team managing and responding to validated security incidents, both technical and non-technical, with the objective of controlling impact within acceptable levels.
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The role of the entails providing support to Genfinity business operations. The main responsibility of this position is to deliver the training curriculum needed to support the business units serviced.
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The Outbound Customer Advocate acts as a liaison between the provider and adjuster/case manager, providing updates to the client on Workers’ Compensation patients during physical medicine treatment.
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The Supervisor will be responsible for leading staff in a matrix environment to ensure the team delivers the highest possible quality service to our Health Plan partners, including members, providers, and other constituents.
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