Certifies the quality of the services offered within the project/projects in which he/she operates, ensuring the professional training of employees, as well as the continuous improvement of work processes and procedures, to maintain quality standards
The WFM Supervisor is responsible for leading a team of Planners and Real Time Analysts. Responsible in providing training, coaching and development of the team. Provides direction and action plan to the team on how to achieve objectives and KPIs and
The Project Trainer is responsible for creating, coordinating, organizing, facilitating and delivering Project Trainings, Operational Moderation Skills Pack Trainings, communication trainings and workshops at Operations level, in order to assure the
Focus on increasing overall quality and client/customer experience and satisfaction by providing high quality and ongoing training sessions to either small or large audiences; Prepare operational quality & training analyses.