The Associate Business Analyst (Capacity Planner -Short-range Forecaster) is responsible for forecasting the call center staffing variables (i.e. call volume, average handle time, off-phone activities, overflow, etc.)
The Director of Global Talent Acquisition, reporting to the SVP of Human Resources, is responsible for overseeing the design and delivery of recruitment strategies to attract, evaluate and hire exceptional talent.
The Process Reengineering Lead is responsible in leading Continuous Process Improvement (Productivity), enhancement of the quality of Service, and Performance Management requirements across all products and services in the Manila GOC site.
Build, develop, and manage the Talent Acquisition team, providing expert guidance and specialized knowledge to ensure the continuous attraction, selection, and engagement of candidates to fulfill the current and future talent needs of the organizatio
The AppOps Team handle the maintenance of the applications being used by the Application Validation Team as well as the development and support of any related customisation. These applications are implemented on the cloud.