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HR Business Partner (BPO)

Accenture
Manila Philippines
3-6 years

Job Description . Adapt, communicate and implement the strategic direction of all operations to ensure adherence to global policies and processes . Define the operational framework for the GU delivery of People Service process support based upon th

Skills :

Job Description .Stake Holder Management: Manage relationship between Accenture Operations Business and Client/internal IT teams to meet business technology needs effectively and efficiently. .Serve as SME to support client solutions/ facilitate di

Skills :

Job Description .Stake Holder Management: Manage relationship between Accenture Operations Business and Client/internal IT teams to meet business technology needs effectively and efficiently. .Serve as SME to support client solutions/ facilitate di

Skills :

Customer Service Trainer

Net2source LLP
Other - Philippines
3-10 years

We have a role of Customer Service Trainer in Philippines.

Skills :

Requirements * Completed at least 2 years in college or SHS graduate * No BPO experience required * Willing to work onsite in Giga, Bridgetowne, QC. * Willing to work on shifting schedule Employee Status : Full Time Employee Shift : Var

Skills :

Operations Manager

Wipro BPO
Central Visayas
10-20 years

Adequate Exposure in the Healthcare / Insurance / BPO
Generic understanding of Quality processes and procedures
Strong decision making skills · Advanced PC/Laptop and technical skills associated with
the Domain.

Skills :

HR Business Partner (BPO)

Accenture
Manila Philippines
3-6 years

Job Description . Adapt, communicate and implement the strategic direction of all operations to ensure adherence to global policies and processes . Define the operational framework for the GU delivery of People Service process support based upon th

Skills :

Job Description .Stake Holder Management: Manage relationship between Accenture Operations Business and Client/internal IT teams to meet business technology needs effectively and efficiently. .Serve as SME to support client solutions/ facilitate di

Skills :

Job Description .Stake Holder Management: Manage relationship between Accenture Operations Business and Client/internal IT teams to meet business technology needs effectively and efficiently. .Serve as SME to support client solutions/ facilitate di

Skills :

Customer Retention Specialist (Remote / Work from Home)

Bugo Corporation
Other - Philippines
3-13 years

This position is for someone who has exceptional communication and organizational skills, pays attention to detail, can easily identify problems and provide resolutions, and is able to identify customer pain points and negotiate accordingly.

Skills :

If you have previous leadership experience in customer service or sales experience on voice, chat, or messaging account and love technology and are looking to kick-start a new career, you could be just the person we are looking for.

Skills :

Coach Lead

Telco Services International Pty Ltd
Metro Manila / NCR
2-3 years

The Coach Lead’s role is to support Coaches with consistently applying their knowledge and skills to enhance the customer experience, drive sales performance and maintain compliance.

Skills :

Job Description .Stake Holder Management: Manage relationship between Accenture Operations Business and Client/internal IT teams to meet business technology needs effectively and efficiently. .Serve as SME to support client solutions/ facilitate di

Skills :

CSR - Order Taking

Cognizant Technology Solutions Philippines Inc
Quezon City Philippines
2-5 years

Qualifications: * Senior High School Graduate or at least 2 years in college * With 1-24 months of BPO Experience * Preferably with Online Order Taking experience * Available for WFH Setup * Willing to work on nightshift Employee Sta

Skills :

Job Description : Description for Internal Candidates Fraud Recovery Analyst - 502 Individual Contributor Team Overview The CB Fraud Recovery Team is part of the CB Fraud Prevention and Recoveries team and facilitates information exchange and commun

Job Description : At TTEC, we're all about the Human Experience. Elevated. As a Talent Acquisition Specialist for AtHome, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning emplo

CIB_Trade Lifecycle Analyst

JP Morgan Chase & Co.
Manila Metro
Not Specified

Job Description : As a Transaction Processing Specialist in Market Operations, you'll provide operational support within our Corporate Investment Bank. You'll be responsible for ensuring that all aspects of transaction management for clients are com

Senior Operations Processor

Wells Fargo
Philippines
4-7 years

Job Description : About this role: Wells Fargo is seeking a Senior Operations Processor... In this role, you will: * Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall ef

Job Description : Assesses the quality of financial statement spreads within the statement spreading application and determine if required functions are being performed in accordance with established policy and procedure. Reviews a sampling of state

Skills :

Workforce Manager

Virtual Staffing Solutions
Eastern Visayas
3-7 years

Capacity planning;
Scheduling of staff around forecast contact volumes;
Managing on a day-to-day basis (intraday management), in case of unexpected rises in contact volumes or absenteeism;
Creating a Business Continuity Plan (BCP).

Skills :

Job Description : The Client Onboard Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets d

The Client Operations Representative Level 1 will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE)

Skills :

HR Sevice Delivery Analyst

Accenture
Philippines
1-4 years

Job Description .Plan, design, manage and measure the success of on-boarding team and build a collaborative relationship by partnering closely with Sourcing /Recruiting team. .Work with the recruiting/sourcing leads to understand hiring forecasts.

Skills :

Operations Processor

Wells Fargo
Philippines
Not Specified

Job Description : About this role: Wells Fargo is seeking an Operations Processor for Employee Care. In this role, you will: * Perform moderately complex operations duties in support of either a service center or department environment * Requ

Skills :

Customer Service Representative (CSR)

Strategic Networks Inc
Metro Manila / NCR Quezon City
1-5 years

Urgent hiring

Skills :

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BPO Job Vacancies

Business process outsourcing or BPO is a booming industry in India. If you happen to be looking for some work experience early on, BPO jobs allow you to enter the professional domain even with a high school degree. That is why, it is a commonly opted profession among youngsters who need financial support in order to pursue higher studies later.


If you do happen to be looking for BPO jobs as a fresher, you may not be directly involved in the actual business processes of the company. There are number of different roles that newcomers can access – customer support being one. Since BPO jobs often serve customers from other countries, work happens across various time zones and shifts. This is also another reason why youngsters have better chances with the flexible work time requirements of BPO jobs.


✅ What is a BPO Job?

So, before we get on to the specifics of BPO jobs, let’s first understand what BPO really means.


Business process outsourcing is primarily a business practice where a company hires an external company to perform functions for its own business to thrive. These functions could be for back office operations (such as accounting, IT services, human resources, quality assurance and payment processing) or front office operations (such as customer relation services, marketing and sales).


Since BPO jobs are carried out across locations within and outside borders, they are categorised according to their location into the following types:


  • Offshore outsourcing: When a company hires an overseas company to outsource its business functions.
  • Onshore outsourcing: When a company hires a domestic company to outsource its business functions.
  • Nearshore outsourcing: When a company hires an external company from its neighboring countries for its business. 


While these were BPO jobs based on location, there is another categorisation of BPO jobs based on the services they provide. These are:


  • Knowledge process outsourcing (KPO): This type of outsourcing service is provided along with knowledge expertise around the subject.
  • Legal process outsourcing (LPO): This type of outsourcing service is actually a type of KPO that provides expertise in legal services. These services can range from drafting legal documents to offering legal advice.
  • Research process outsourcing (RPO): Also, a type of KPO, that involves research and analysis services.


✅ What is the difference between a call centre job and a BPO job?

A call centre job can be termed as a subset of a BPO job. A BPO organisation may be handling various processes, which may include non-calling processes such as accounting, payroll, quality control…etc. A call center job is that part of BPO, which handles telephone calls. For example, a call centre job may involve calling customers or receiving customer complaints coming in over the telephone.


✅ What are some of the top industries that seek BPO services?

Since BPO jobs are crucial gap-fillers in facilitating core functions within companies, various industries outsource services through them. Some of these are organisations involved in information technology, healthcare, biotech companies, pharmaceuticals, energy, business services, retail and e-commerce, telecom, automotive, utility companies, banking and investment firms, supply chain, capacity solutions, asset management, and marketing agencies, among many others.


Across these sectors, BPO jobs are offered in quite a few areas. These areas could range from customer interaction and service, to IT operations and human resource services and so on.


✅ Is BPO only about Call Center Jobs?

Contrary to popular belief, BPOs are not just about call center jobs.


It is a misconception that BPO jobs only comprise working as call centre agents, especially since you can get in right after school or college. But that is not the case.


BPO jobs consist of a range of services that optimise the performance of their clients. These could be related to data entry, processing, department outsourcing, technical support and customer support. Due to high demand for outsourced services by countries such as United States and United Kingdom, India and other developing countries have immense scope for BPO jobs.


If you plan to start early on in your profession or need a part-time job to sustain your initial years financially, BPO jobs are perfect. You may start as a customer support agent if you do not have any experience in the technical field. And if you do have some kind of technical exposure, you may work as a technical support executive or a process executive.


✅ Is BPO a good career option?

Since the starting salaries in BPO jobs are decent, it is a good option to fund your livelihood. Additionally, most BPO companies provide free transport and discounted food facilities, further making BPO as an attractive career for beginners. Over time, you could benefit from the various workshop and training sessions that they offer and move up to higher, more qualified positions within the company. Many professionals pursue higher studies while working BPO jobs to ultimately join the roles they seek.


✅ What are various jobs in BPO sector?

From operations management, content management, research and analytics, legal services to training and consultancy, you have a diverse range of choices in BPO jobs. Moving up the ladder is comparatively faster in a BPO as compared to other sectors. Therefore, performance matters a lot especially when it comes to appraisals and promotions.


Some BPO jobs are even available in flexible options today due to the digital nature of work. It not only benefits the employee but also saves the employee on employee expenditure. Additionally, countries like India have a lower labour cost as compared to others, making the demand higher in this sector here. High demand and options with less qualifications means more available candidates. This makes BPO jobs a highly-popular choice among the wide spectrum of job seekers, across various tiers of cities.


✅ How to apply for a BPO job?

By now you know that getting into BPO jobs is not that difficult if you are only starting in your career. However, you still need to understand the basic rules of applying for jobs. And, if you are looking for higher positions, even more so.


Start by working on your resume. Even if you do not have any prior experience or qualifications, you could still create a decent resume. You could always refer to your coursework and projects from school or college that reflect your skills as a fast learner, your ability to manage projects or lead a team. Having good communication skills are also a great asset to showcase on your resume, since it is valued in almost every job profile. You could look up online for which keywords to use for which position so as to maximise your chances of getting selected for the interview round.


Whether you are trying for entry-level BPO jobs or qualified ones, the interview round needs equal preparation. Work on your body language – right from how you greet the interviewer, how you shake hands to how you bid farewell and exit the room. If you happen to be an introverted personality, practicing your interview a few times ahead is a good idea. Make sure you reach on time, are well-groomed and in the right attire.


These details, though seemingly minute, reflect on your personal conduct and could make or break your first impression. Make the most of your resources to optimise your job hunt and find yourself the right BPO job.