The Workforce Supervisor, you are responsible for all scheduling, call volume monitoring, and adjusting. They are also responsible for determining and communicating work schedules and resources for various call queues.
Focus on increasing overall quality and client/customer experience and satisfaction by providing high quality and ongoing training sessions to either small or large audiences; Prepare operational quality & training analyses.
The WFM Supervisor is responsible for leading a team of Planners and Real Time Analysts. Responsible in providing training, coaching and development of the team. Provides direction and action plan to the team on how to achieve objectives and KPIs and