Responsible for the overall management of the Customer Support team,a primary point of contact for incoming escalations.Responsible for the resources,processes,and technical components needed to ensure cases are fielded professionally and timely.
Serve as Amadeus Hospitality customers’ first level of support via all incoming channels (phone, portal, email, etc.); initially for a specific product/product line with additional products trained as competency increases.
Manage the escalation flow between technical resources including 3rd party vendors, Level 2, and Level 3 (Development). This position is responsible for the customer service, technical support, troubleshooting, subject matter expertise and security.
Job Summary<br> <br> - You are at the center of our business, technology and user experience.<br> - You will work with cross-functional teams to design, build and roll-out products<br> and services that<br> deliver the company’s vision and strategy.<br> - You are a respecte
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