Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales.
Head of operations is responsible for delivery a safe and reliable of the schedule operations
provided by customers. He/she owns the One-time performance of the customer and is responsible
to deliver the operations as per the SLA signed with customer
The mid-term planning analyst will compute operational requirements to operate the network and deliver it efficiently and on time.
The analysis will include crewing resources, aircraft, possible OTP based on past performance and schedule.
• Manage and coordinate the activities of the Duty Maintenance Control personnel assigned to
the Maintenance Control Centre covering 24/7 support and ensure that MCC personnel
are properly trained and qualified for their respective responsibilities.