Job Description Technical Support for VoIP & Internet Troubleshooting Position Overview: A day to day schedule would consist of answering client calls, responding to emails to help resolve client issues, either with the internet, phone service, cha
Design new and improve existing telecommunications technology, policies, and procedures. Provide services and support to effectively supply Alorica End Users with the necessary telecommunication solution to meet the Client’s business expectations.
Responsible for leading a diverse team of Engineers that plan, implement, and support the Unified Communications Services Portfolio including SIP Backbone, Voice Engineering, Video Conferencing Services, and Telecom Services.
We are looking for a very talented Linux Systems Engineer (Asterisk PBX )System Administrator with experience in maintaining a fully customized robust system. Someone with server build experience or background would be a huge plus!
Diagnosing and rectifying SIP and PBX related voice faults
Managing customer and reseller faults and service requests through our ticketing system
Escalating faults to upstream carriers
Providing accurate and timely