This role will be applied both on BA and QA. Business Analysis is a discipline approach of identifying business needs and determining solutions to business problems. Quality Assurance is a way of preventing mistakes and defects in applications.
Responsible for providing senior level leadership to ensure the overall stability, integrity, and efficiency of assigned system(s) infrastructure including engineering, implementation and integration, and technical service and support.
IT Systems Administrator are the gatekeepers to the many systems that run our infrastructure. The IT Systems Administration Administrator provides high-value IT services and leverages our leading-edge tools technology portfolio in our global network.
Capacity Planner - Responsible for senior level monitoring real-time call volume of inbound/outbound call traffic. Forecaster - Responsible for all aspects of trending, forecasting, planning, and reporting of contact volume and handle times.