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Associate Director (Telco)

AFNI Philippines Inc.
Quezon City Philippines
2-3 years

Associate Director (Telco) Position Purpose: * Serves customers by planning and implementing call center strategies and operations improving systems and processes managing staff. * Essential Functions and Responsibilities: * Determines cal

HR Manager, Labor Relations

AFNI Philippines Inc.
Quezon City Philippines
2-3 years

HR Manager, Labor Relations Duties and Responsibilities: 1. Plans and manages the employee activities of the LR team, including training needs 2. Plans the approach and manages internal and external cases 3. Coordinates and collaborates wit

Senior Team Leader

AFNI Philippines Inc.
Quezon City Philippines
2-5 years

Senior Team Leader The Senior Project Coach is responsible for supervisory duties and the support and development of representatives. The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals

Tier 2 Tech Support Agent

AFNI Philippines Inc.
Quezon City Philippines
2-5 years

Tier 2 Tech Support Agent Tier 2 Technical Support Agents will work in a multi-functional role which supports studio applications by handling tickets and calling international studios to ensure they are operational. Scope of support: * Manage and

Skills :

Compliance Lead

AFNI Philippines Inc.
Quezon City Philippines
3-6 years

Compliance Lead Essential Functions and Responsibilities: * Has major accountability and responsibility in timely compliances, delivering the requirements timely, and keeping the company updated on all aspects related to the above listed areas. P

Skills :

Performance Improvement Specialist

AFNI Philippines Inc.
Quezon City Philippines
Not Specified

Performance Improvement Specialist Position Purpose: The Performance Improvement Specialist provides support to the Supervisor by answering questions, providing training, modeling behaviors, identifying performance deficiency trends, create support

Skills :

Insurance Claims Team Leader

AFNI Philippines Inc.
Quezon City Philippines
2-5 years

Insurance Claims Team Leader Position Purpose: The Subrogation Program Leader is a middle level management position with primary responsibilities for working with floor level leadership in order to meet the organizational and revenue goals of the Su

Insurance Claims Operations Manager

AFNI Philippines Inc.
Quezon City Philippines
5-8 years

Insurance Claims Operations Manager Position Purpose: The Operations Manager, Insurance Subrogation will be responsible for the overall facilitation of program key performance indicators, including recovery goals, quality, staffing levels, attrition

Principal Data Engineer

AFNI Philippines Inc.
Quezon City Philippines
8-11 years

Principal Data Engineer Position Purpose: Responsible for engineering, and implementing complex ETL processes. Responsible for database engineering. Consults with and advises data engineers, application developers, server infrastructure, testers, bu

Recruitment Associate US/PH

AFNI Philippines Inc.
Quezon City Philippines
Not Specified

Recruitment Associate US/PH Recruitment Associate is responsible to present the career opportunities of Afni, ensuring the fulfillment of recruitment ramps, sourcing candidates through various hiring channels can create plans or strategies to ensure

Assoc. Network Engineer

AFNI Philippines Inc.
Quezon City Philippines
Not Specified

Assoc. Network Engineer Position Purpose: The Network Engineer under general supervision assists in the purchase, design, installation, and support of the enterprise network architecture, including LAN, WAN, ISE, Voice Gateway, Wireless, NMS, and N

Operations Manager (Telco)

AFNI Philippines Inc.
Quezon City Philippines
2-5 years

Operations Manager (Telco) * Essential Functions and Responsibilities * Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses identifying and evaluating

Trainer (Telco Care and Sales)

AFNI Philippines Inc.
Quezon City Philippines
1-4 years

Trainer (Telco Care and Sales) Position Purpose: Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to rea

Team Leader (Inbound Sales)

AFNI Philippines Inc.
Quezon City Philippines
2-5 years

Team Leader (Inbound Sales) The Project Coach is responsible for entry level supervisory duties and the support and development of representatives. The incumbent will be responsible for executing recovery strategies for the attainment of departme

Training Manager (Telco Care)

AFNI Philippines Inc.
Quezon City Philippines
Not Specified

Training Manager (Telco Care) Position Purpose: The Training Manager will plan, develop, and manage activities associated with the training and development of Consultants, Trainers, and management within a specified site. The incumbent will maintain

Operations Manager (Inbound Sales)

AFNI Philippines Inc.
Quezon City Philippines
2-5 years

Operations Manager (Inbound Sales) Essential Functions and Responsibilities * Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses identifying and evalua

Sr. Total Rewards Manager

AFNI Philippines Inc.
Quezon City Philippines
2-5 years

Sr. Total Rewards Manager Position Purpose: The Sr. Total Rewards Manager shall be responsible for managing the implementation, administration and governance of the Philippine's compensation and benefits programs and processes. The position shall as

Sr. Business Development Specialist

AFNI Philippines Inc.
Quezon City Philippines
Not Specified

Sr. Business Development Specialist Position Purpose: The Sr. Business Solutions Specialist coordinates and manages activities supporting company growth primarily in Insurance Services, RM and Contact Centers. This includes developing and supporting

Customer Service Representative

AFNI Philippines Inc.
Philippines
Not Specified

Customer Service Representative Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in Commonwealth Avenue, Quezon City. In this role, you'll be using your customer interaction skills to deliver excellent cu

Team Lead (Telco/Voice)

AFNI Philippines Inc.
Quezon City Philippines
Not Specified

Team Lead (Telco/Voice) Position Purpose: The Project Coach is responsible for entry-level supervisory duties and the support and development of Collectors. The incumbent will be responsible for executing recovery strategies for the attainment

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Client Services Analyst

AFNI Philippines Inc.
Philippines
3-5 years

Client Services Analyst The Client Services Analyst position has been established to support all programs and Client Service team members. This position will have limited client interaction and will primarily focus on the backend duties necessary to

Customer Experience Supervisor (QA)

AFNI Philippines Inc.
Quezon City Philippines
2-5 years

Customer Experience Supervisor (QA) The CX Supervisor is responsible for supervising activities of CX Analysts in various areas of transaction quality which includes call monitoring and call auditing. Ensuring that quality metrics are met and analyt

Business Solutions Architect

AFNI Philippines Inc.
Quezon City Philippines
5-8 years

Business Solutions Architect Position Purpose: The Business Solutions Architect will demonstrate deep competence in the BPO contact center industry and with limited assistance rely on their own judgment to plan and achieve business goals. The incumb

Associate IT Service Desk Document Specialist

AFNI Philippines Inc.
Quezon City Philippines
2-5 years

Associate IT Service Desk Document Specialist Position Purpose Our Helpdesk Organization is currently seeing opportunities for improvement on Internal Customer Communications by creating valuable support documents including: * Knowledge Articles

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Sr. Data Engineer

AFNI Philippines Inc.
Quezon City Philippines
5-8 years

Sr. Data Engineer Position Purpose: The Senior Data Engineer develops, implements, and maintains databases and data access procedures with respect to application and back office processing, documentation, security, performance and validation checks.

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