Workforce Planning Analyst (Eastwood, Libis)

Workforce Planning Analyst (Eastwood, Libis)

Acquire BPO
Metro Manila / NCR
3 - 13 Years
Not Specified

Job Description

A SNAPSHOT OF YOUR ROLE
• Consolidating, reporting and analysis of historical and current production data of Operations
• Creating and maintaining large and complex databases which are used by Dashboards
• Provide Ad hoc reports on a need basis.
• Provide support to department heads in terms of providing data and analytics for performance management and critical management decisions.
• Forecasting numbers needed in day to day operations to achieve ideal headcount

A BIT ABOUT YOU
• Strong Knowledge and experience with BPO operations, reporting and workforce tools, (Genesys, MS OFFICE (Excel and Powerpoint), etc.)
• Strong analytical, problem solving and logical skills.
• Ability to present and explain complex information to various levels in Operations.
• Strong ability to coordinate and relate to different levels in the organization
• Knowledge and background in Data Analytics and forecasting experience a plus

Job Details

About Acquire BPO

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.

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