Workforce Planner

Workforce Planner

2-5 years
Not Specified

Job Description

So what does aWorkforce Plannerreally do Think of yourself as the leader who ensures staff optimization by ensuring you have adequate resources to meet demand and keep a close eye and resolve concerns on schedule adherence, service levels, absenteeism, and other applicable service and efficiency metrics. You will have the foresight in preparing for voice and non-voice volume seat occupancy, average handle time, and other factors that measure productivity and campaign performance. So not just anyone is qualified for this role. We make sure we get the best of the best, and ensure our employees are top notch!
So, its time to imagine what its like being aWorkforce Planner.Imagine that youre an orchestrator, aligning with numerous programs to optimize employee productivity coordinating with training and talent acquisition to forecast and manage staffing needs and collaborating with IT to customize information systems - to help supervise fiscal activities within your team. You will monitor the accuracy of billing procedures for all clients within the site identify strategies to improve campaign processes and opportunities to increase profitability. As you tackle your new tasks for the day, you know that it will lead to one thing: you must be effective in driving staffing forecasts that are best for our people and our business.
As aWorkforce Planner,you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills.
What else You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs.
So, do you have what it takes to become aWorkforce Planner
Heres what were looking for: We are looking for someone with BPO Operations background andat least 2 years of experience in Workforce Planning -preferably with expertise in Forecasting, Capacity Planning and Scheduling, and Real Time Management.
We need someone who has the ability to manage multiple, complex, ongoing tasks and projects. Someone who has a high attention to detail and has a strong desire to optimize procedures and processes. Were in search for someone who is proactive when it comes to making decisions, as well as solving problems.
We need someone who is proficient in statistical analysis and possesses good computer and software skills. Someone who has the ability to read trends and project those into future forecasts. Someone who has a working knowledge of database applications such as MS Office (Excel, Outlook, Powerpoint), or the ability to learn technology very quickly.
Lastly, wed be eager to speak to you if you have strong verbal and written communication skills a high achiever and self-starter.
About Us
TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech.
TaskUs has approximately 27,500 employees across eighteen locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland and Colombia.

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