Workforce Management Supervisor

Workforce Management Supervisor

Central Mindanao
5-10 years
Not Specified

Job Description

  • Leads the Workforce team, responsible for short-term and long-term workload forecasting, scheduling, resource planning, real-time resource management and proactively working to meet daily metrics by staying in constant communication with care center teams.
  • Acts as Workforce Management liaison with internal and external site.
  • Responsible for Performance Management of the RTAs and Planners.
  • Increases efficiency by recommending staffing strategies that support the needs of a multi-skilled customer contact center.

Job Details

About Conectys

Conectys is the market leader in Multilingual Outsourcing Services. Our range of services include Customer Service, Technical Support, Content Moderation, Virtual Assistant, Network Operations Centre, Document Processing, Data Research Services, Risk Compliance and Know Your Customer services.

We offer all our services in over 35 languages, including but not limited to English (American/British), German, French, Spanish, Italian, Russian, Polish, Slovakian, Czech, Bulgarian, Hungarian, Greek, Turkish, Portuguese, Arabic, Romanian, Dutch, Flemish, Swedish, Norwegian, Finnish, Danish, Chinese, Japanese, etc.. Our language coverage makes us especially strong in EMEA, APAC and the Americas.

We service all industries and we have particular strength in the Gaming and Entertainment, Consumer Electronics, Telecommunications, Healthcare and Pharmaceutical, Online Commerce, Travel and Hospitality and Financial industries.

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