Workforce Analyst

Workforce Analyst

John Clements Consultants Inc
Not Specified
Not Specified

Job Description



Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders Youve come to the right place. Were looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, wed like to hear from you.

Job Description:
The Workforce Analyst is responsible for short term and long-term forecasting, resource planning, analytics, astute forecast accuracy, and providing proactive recommendations on industry trends and tools to create the best possible forecast.
The Workforce Analyst is required to build relationships and to understand all the complexities within each business, while regularly interacting with senior leaders. They also will be accountable for forecasting the impact of key projects and initiatives on the Operations demand.
Key Responsibilities:
Accountable for the implementation of Workforce Management program and Business Unit.
Coordinate with the Operations leadership team on requirements to create, manage and deliver accurate long-term and short-term forecast
Partner with the operations leadership team to gather historical information from a variety of sources and groups
Utilize advanced statistical methods and workforce management software tools.
Identify variances and provide recommendation based on analysis
Create report and trend analysis based on insights from internal and external customers
Track and report on forecast accuracy
Continuously improve the forecasting process

Qualifications:
Bachelors Degree in any course or at least completed 2 years in College with no back subjects
Preference for applicants with experience inonboarding to WFM,admin, training, and reporting
Knowledge and understanding of Back-office operations (queues/incoming volume, staffing, service levels, etc.)
Previous experience with Back-office WFM preferred
Working knowledge and technical understanding of workforce management and resource optimization principles, concepts, and practices
Excellent relationship building and interpersonal skills with a focus on high level of professionalism and customer service
Advanced knowledge of MS Excel
Proficient in English language
Superior attention to detail, analytical and problem-solving skills
Strong time management skills
Self-motivated, able to work effectively under minimal supervision
Amenable to work in shifting schedules
Ability to motivate and positively influence others
Strong team player
Demonstrated professionalism
Able to juggle concurrent priorities, work under pressure and meet the deadline
Ability to independently drive for forecast accuracy improvement
Ability to work successfully independently and within a team
With experience in using Enlighten (preferred)
Amenable to work at fixed night shift supporting Canadian segment

Job Details

Employment Types:

Industry:

Function:

IT

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