Workday Support HCM-Core Sr. Technical Lead

Workday Support HCM-Core Sr. Technical Lead

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Job Description

India - Karnataka, Bangalore
Job Summary
AECOM is seeking a Workday Support HCM Core Lead to join our HR Technology team. This position can be based out of our offices in Manila, PH or Bangalore, IN. Other locations may be considered as well. Due to the ongoing Coronavirus pandemic, the position is expected to begin as a remote work position.
The Workday Support team is responsible for monitoring, maintaining and enhancing Workday as AECOM's system of record. The Workday HCM Core Lead serves as the highest level of technical competence within the HCM Core vertical and is responsible for a variety of technical support activities primarily focused on the specific HCM module. The position relies on advanced knowledge of Workday HCM in general and provides leadership and when necessary/relevant, technical guidance and direction to other area leads.
Responsibilities of this opportunity include:

  • Advises and supports the resolution of multiple ticket types including Incidents, Service Requests and Enhancements (Support process may include trouble shooting/root-cause identification, solution planning / ideation, and configuration as is relevant as well as performing quality control/quality assurance steps for other team members)

  • As needed, supports other area Leads and Juniors across the full spectrum of Workday support activities

  • Contributes to the development of user procedures, guidelines, documentation, and training materials for the Workday system

  • Identifies and recommends business process improvements, and/or system optimization opportunities to better align with business needs

  • Proactively monitor Workday Feature Releases as well as weekly Patch documentation

  • Proactively and continuously pursue skills and professional development and training, and acquire new technical knowledge and abilities

Minimum Requirements
  • Bachelor's degree in Human Resource Management, Computer Science, or related field preferred or, equivalent combination of education, skills and professional experience

Skills and Experience:

  • Minimum of five + years of professional experience supporting Workday HCM in hands-on, business facing roles, preferably in large global organizations: Workday required

  • Minimum of five + years of troubleshooting and system support with the Workday HCM platform experience with hands-on configuration and a Workday implementation required

  • Experience capturing user requirements and documenting business processes


  • Ability to work on multiple projects simultaneously in a fast-paced environment

  • Exceptional teamwork and collaboration skills

  • Strong organizational, prioritization, and time management skills

  • Demonstrated strong analytical and problem-solving ability, with high attention to detail

  • Strong self-initiation and the ability to work independently when necessary, while simultaneously being a strong team player

  • Flexibility and creativity in producing solid deliverables

  • Ability to flourish in a highly dynamic and fast-paced environment with multiple priorities

  • Excellent interpersonal, written, and oral communication skills and the ability to communicate effectively with a variety of audiences

  • High levels of accuracy and attention to detail

  • Able to maintain confidentiality

  • Proactive, positive and professional attitude

  • Willingness to learn new processes and constantly evolve in terms of delivery quality with a 'can do' attitud e

Working Environment and Physical demands:
  • Ability to work flexibly during scheduled working hours

Preferred Qualifications
  • Experience using a ticketing management system required, Service Now preferred

What We Offer
When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to 'make amazing happen' in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
Additional Locations PH - Taguig City, 14th Floor, Bonifacio Stopover Corp.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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