Wave 1 Service Coordinator | Up to 44K Pay

Wave 1 Service Coordinator | Up to 44K Pay

Acquire BPO
Metro Manila / NCR
2 - 7 Years
Not Specified

Job Description

As a Service Coordinator agent, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.
A SNAPSHOT OF YOUR ROLE
• Responsible for welcoming all new partners to ConnectWise, verifying expectations, and assisting in scheduling out all consulting engagements purchased
• Explain to Partners the recommended implementation path for partner to ensure preparing for successful implementation and monitoring the progress of preparation steps
• Explain suggested documentation and steps needed to proceed with Implementations
• Enable partners for automatic scheduling and fielding questions on the tool
• Facilitate scheduling Consultants on Projects and summarize detail in project for Consultant to review
• Monitor appropriate queues/boards to ensure partner tickets are being reviewed in a timely and efficiently manner, communicate and aid partners on tickets, and/or assign tickets to the appropriate resources to be handled
• Maintain appropriate response times in communications with partners and internal colleagues
• Work with Business Operations team to ensure timely and seamless handoff of partner engagements
• Work quickly and efficiently in a dynamic environment
• Provide innovation, collaboration and training with team and management as needed
• Work on additional projects assigned by management
• Pull system reporting when requested by management
• Assist management with coordinating team events, scheduling meetings and communicating with the team and partners.
A BIT ABOUT YOU
• Understanding of the ConnectWise Suite of products
• Ability to work on multiple priorities and/or projects simultaneously
• Excellent listening and communications skills, both verbal and written
• Strong customer relationship skills
• Organized, detail oriented, and self-motivated
• Strong computer skills and the ability to effectively communicate through e-mail
• Problem-solving abilities and ability to meet provided deadlines
• Ability to build positive and collaborative relationships
• Willingness to develop professionally
• Ability to work with little supervision
WHAT SUCCESS LOOKS LIKE
• Resolution of customer disputes.
• Excellent feedback from customers.
• Achievement of KPIs.
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
• Ambition: Voice and measure your goals.
• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Judgement: Make wise judgement calls, putting the team and business at heart.
• Leadership: Continuous improvement starts with independent action.
• Leverage: Do more with less, master the art of leverage.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other

About Acquire BPO

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.

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