Wave 1 Consulting Coordinator | Up to 44K Pay

Wave 1 Consulting Coordinator | Up to 44K Pay

Acquire BPO
Metro Manila / NCR
2 - 7 Years
Not Specified

Job Description

As a Consulting Coordinator agent, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.
A SNAPSHOT OF YOUR ROLE
• Responsible for contacting partners with new consulting engagements
• Confirm product(s) purchased and assist with scheduling Consulting Services
• Assign consultants to engagements per consultant availability and partner requested time frame
• Create agreements for consulting engagements
• Monitor boards to assist with scheduling and questions
• Assign support tickets for partners in Implementation to their assigned consultants
• Review new partner sales and update Implementation projects per the purchased training
• Add consultants to new partner projects and schedule sales hand-off call as needed
• Bill consulting agreements, consulting T&M tickets, and consultant expenses
• For Virtual Admin partners, create project using work plan template, agreement, add VAS configuration, & add partner track for renewal reminder
• Assist with scheduling scope tickets, review agreements with low balances, close exhausted agreements
• For Professional Services Team, follow scope process to send out notifications, send and receive SOWs for e-signature
• Bill Data Consulting and Professional Services engagements per the team’s direction
• Schedule backup consulting team and assign tickets to the team for consultants who are out of the office
• Purchase various items and book travel per managers’ direction on the department credit card and reconcile statement monthly with accounting
• Assist Management with coordinating team events, scheduling meetings and communicating with the team and partners.
• Work on additional projects assigned by management
A BIT ABOUT YOU
• Understanding of ConnectWise offerings and concepts
• Ability to work on multiple priorities and/or projects simultaneously
• Excellent listening and communications skills, both verbal and written
• Strong customer relationship skills
• Organized, detail oriented and self-motivated
• Strong computer skills and the ability to effectively communicate through e-mail
• Problem-solving abilities and ability to meet provided deadlines
• Ability to build positive and collaborative relationships
• Willingness to develop professionally
• Ability to work with little supervision
WHAT SUCCESS LOOKS LIKE
• Resolution of customer disputes.
• Excellent feedback from customers.
• Achievement of KPIs.
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
• Ambition: Voice and measure your goals.
• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Judgement: Make wise judgement calls, putting the team and business at heart.
• Leadership: Continuous improvement starts with independent action.
• Leverage: Do more with less, master the art of leverage.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other

About Acquire BPO

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.

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