Vietnamese Customer Service Officer (2 rest days per week)

Vietnamese Customer Service Officer (2 rest days per week)

BIGCAT Software Solutions Inc
Metro Manila / NCR
0 - 5 Years
Not Specified

Job Description

1. Take full responsibility in dealing with relevant customer’s complaints and queries.
2. Requests for information at the start and end process through Live Chat, outbound calls, emails,
and other authorized communication tools such as MSN, Skype, and Yahoo Messenger
3. Follow up on unresolved inquiries through emails or phone calls
4. Coordinate with Payment Team regarding customers pending cases such as deposit and
withdrawal transactions.
5. Complete logs, records, and daily shift reports.
6. Other duties as assigned.

Bigcat Software Solutions, Inc. is a government registered enterprise which provides technical and customer support services such as customer relationship management services, data management and information processing services, customer care and information technology services to our foreign and offshore clients who are primarily engaged in interactive gaming. For more than 10 years operating in Manila, we are staffed by Filipinos and expatriate employees from Southeast and East Asian countries. As such, the company's corporate culture is diverse and exciting.

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