URGENT-Project Based Technical Writer

URGENT-Project Based Technical Writer

Electronic Commerce Payments Inc
2-5 years
Not Specified

Job Description

Key Duties and Responsibilities
  • Plan, develop, organize, write and edit operational procedures and manuals
  • Research, develop and document technical design specifications
  • Maintain a comprehensive library of technical terminology and documentation
  • Analyze documents to maintain continuity of style of content
  • Manage updates and revisions to existing policies, procedures, and manuals
  • Work with internal teams to obtain an in-depth understanding of the process and the documentation requirements
  • Produce high-quality documentation that meets applicable standards and is appropriate for external clients
  • Create work instructions to help end-users use a variety of systems
Qualifications, Skills and Competencies Requirements
  • Bachelor’s degree in IT or Communications.
  • Experience in primarily in IT required, background or experience in handling customer service management, a plus.
  • Knowledge in C#, .NET, MVC, Rest API, WCF, .Net Core
  • 2+ years related experience in documentation and technical writing, with strong experience owning an end-to-end documentation creation process.
  • Excellent attention to detail, ability to prioritize and work on multiple projects
  • Working knowledge in Visio and MS Office.

Who We Are

Electronic Commerce Payments Inc. (ECPay) is the leading electronic payment service provider in the Philippines. ECPay’s multi-payment platform payment infrastructure operates as a secure electronic depot for Electronic Loading, Bill Payments, Airline Ticket Payments, Cash-in Service and Online Shopping Transaction Payments.

For over 16 years, ECPay has built its network by enabling retail outlets and collection partners to offer accurate, secure and timely payment services to their customers while providing merchant and biller clients with real-time electronic reconciliation, web-based reporting and system management.

ECPay’s operations hub is a complement of over 100 employees, dedicated in providing consistent and timely delivery of ECPay services, products and information to its clients. ECPay’s Sales Team, Technical Support Group, Business Applications Development Team and 24/7 Call Center staff ensure that clients receive the highest grade of service.

ECPay is the most
Convenient Platform
for Payments.
Aside from being able to pay your bills at our payment partner outlets nationwide, you can also top-up your mobile phone credits, reload your accounts and use the services of our accredited partners.

What We Do

ECPay focuses on delivering value to its stakeholders — our partners, and ultimately, the end-users that they serve. ECPay provides the backend payment solution for its retail and collection partners thru its wide array of services ranging from Bill Payments, Electronic Prepaid Mobile Phone Top-Up Loading, Electronic Pins, E-Wallet and Cash Card Reloading, Airline Ticket Payments, Online Shopping Payments and Credit Card Payments.

To date, ECPay serves as one of the biggest third-party electronic payment service providers for more than 150 Billers and Merchant Partners. Our Biller and Merchant partners is a complement of Water and Power Utilities, Telecommunications, Airline Companies, Online Shopping Merchants, Cables, Loans, Insurance and Health Maintenance partners in the country.

ECPay has a nationwide merchant network of over 9,000 sites located in Convenience Stores, Service Stations, Supermarkets, Department Stores, Malls, Pawnshops, Remittance Centers and other Retail Outlets nationwide, providing ECPay’s services to its end-customers.

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Functions : IT, IT/Software Development - Application Programming/Maintenance

Industries : IT/Computers - Software

Skills/Roles I hire for: Dba, Software Developer, Qa, BA, Systems Admin

level Hiring For: Junior Level, Mid Level, High Level

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