Urgent Hiring I Service Desk Support (Temporary Work From Home)

Urgent Hiring I Service Desk Support (Temporary Work From Home)

Big Cat Software Solutions Inc
Other - Philippines
3-5 years
Not Specified

Job Description

  • Provides first level of technical support, acknowledging task and request from all Business Units and third party Providers via Email, Ticketing System, Chat Messaging and telephone in a 24/7 basis. 
  • Facilitate incident and/or request from logging through resolutions. 
  • Incident classification and escalation. 
  • Coordination with Support Tier on Incident Resolutions. Ensure business and leadership groups are notified within SLA. 
  • Coordinate with Related departments in terms of access request 
  • Generate reports as needed by the business. 
  • Maintain accuracy of defined Tech reports and records. 
  • Main contact point of Support Tiers and Business units in terms of Incident and maintenance. 
  • Medium of communication between Support Tiers to related Business Units. 
  • Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made. 
  • Bachelor’s degree in Computer Science, Computer Engineer, Electronic Communication and Engineering or Information Technology or any equivalent courses. 
  • Minimum of 3 years experience in IT desktop support/helpdesk support/IT/Computer Network and System. 
  • Proficient in English language (both written and oral), multi lingual is a plus (Indonesian/Chinese). 
  • Must be knowledgeable in IT services (JIRA, TCP IP4, WAN, AD, Wireless Mgmt., exchange 2010, VPN, Proxy, endpoint solution and file server) 
  • Ability to collaborate in a fast-paced deadline driven environment with multiple priorities. 
  • Identifies and explores opportunities for service and business improvement. Drives the analysis, identification, prioritization and implementation of improvements and efficiencies, thereby ensuring that the organization derives maximum value from services. 
  • Willing to work for extended and flexible hours.

Bigcat Software Solutions, Inc. is an online gaming registered service provider, established in 2006 which provides technical and customer support services such as customer relationship management services, data management and information processing services, customer care and information technology services to our foreign and offshore clients who are primarily engaged in interactive gaming.

We are staffed by Filipinos and expatriate employees from Southeast and East Asian countries. As such, the company's corporate culture is diverse and exciting.

Company Size
1001-2000 Employees

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