[URGENT] Customer Service Representative

[URGENT] Customer Service Representative

Digital Services Cambridge Limited ROHQ
Metro Manila / NCR
0 - 2 Years
Not Specified

Job Description

Job Summary

To provide a consistently high standard of customer service by communicating properly and correctly in order to maintain food customer relations.

Responsibilities

  • Processing of customer orders (Phone/Email) in consultation with customers to ensure specific requirements are met and follow through with order distribution departments to ensure prompt supply.
  • Basic knowledge of systems (web browsers, internet, proprietary internal software).
  • Investigate and resolve customer inquiries using own initiative including, but not limited to, returns, adjustments (changes and cancellations), replacement copies, and correspondence via email and telephone.
  • Prepare to accept one-to-one workplace training to ensure consistent standards of service are achieved and maintained. This includes cross-training in other sections of department to provide adequate coverage.
  • Maintain awareness of departmental working practices and existing systems, recommending areas of improvement and providing helpful feedback on system developments.
  • Operating appropriate company systems including but not limited to SAP, A2R, Navigate, Sales Force and integrating into daily operations
  • Daily, weekly or monthly filing/reporting as needed and may be required to carry out additional tasks as requires.
  • Being monitored for quality assurance (phone, email).

Cambridge University Press is the publishing business of the University of Cambridge. Our mission is to “further through publication and printing the University’s objective of advancing learning, knowledge and research worldwide.

A pioneer in our field, we are committed to supporting innovation in learning and teaching. We publish without boundaries, ensuring our resources are accessible across the globe, in print, online and other digital formats. Our mission is achieved by producing academic books, textbooks, monographs, reference works, English Language Teaching materials, educational software, electronic publishing, Bibles and prayer books and over 300 academic journals.

As one of the world’s oldest publishers and business brands we could say that what sets us apart is our longevity and staying power, but that’s just part of the Cambridge story. What we offer is unrivalled richness, depth and innovation in our output, a determination to look to the future and to be at the forefront of digital publishing and a commitment to suit learning to the learner. Above all, we offer the opportunity for a fascinating career, working with some of the best people and best practice in the business.

Cambridge University Press, one of the most recognised and respected brands in the world. We are dedicated to changing lives all over the world by giving people the highest quality educational and research materials throughout their life-long learning journey, from pre-school to profession.

Help us achieve our mission, and you will have a career that is not only hugely satisfying but brings with it great benefits and a stimulating, supportive working environment.

About Recruiter

Functions : IT

Industries : ITES/BPO, IT/Computers - Hardware & Networking, IT/Computers - Software

Skills/Roles I hire for: IT, Database Administrator, Ui Designer, Quality Analyst, Software Engineer, System Administrator

level Hiring For: Junior Level, Mid Level, High Level, Top Management

We’re one of the world’s most respected publisher, driven by the purpose of unlocking people’s potential with the best learning and research solutions.

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