Unified Communications Manager

Unified Communications Manager

Acquire BPO
Metro Manila / NCR
5 - 13 Years
Not Specified

Job Description

Duties and Responsibilities

  • Manage Unified Communications Engineering team
  • Manage Unified Communications Administration team
  • Ensure all Unified Communications services and available, operating as expected
  • Represent current offering technically with in the business
  • An escalation point for UNIFIED COMMUNICATIONS issues
  • Drive the direction of UNIFIED COMMUNICATIONS within the company and ensure tight integration between systems
  • Devolve staff, documentation, process, procedures to meet business needs
  • Ensure standard Global architectures are adhered to and developed with other teams as required
  • Ensure technical resources are available to support the business 24x7

Qualifications

  • Bachelor’s degree in Information Technology / Engineering / Computer Science or equivalent working experience
  • Proficient in most areas mentioned in this Position Description
  • Effective interpersonal skills as the position requires the individual to frequently interact with teammates, managers and staff from other departments
  • Minimum 5 years working experience with contact center technologies (telephony, voice, Omni-channel, etc…)
  • Minimum of 5 years’ experience in a similar field leading a team of engineers
  • Strong analytic and problem-solving skills
  • Excellent oral and written communication and project management skills
  • Ability to work with minimal supervision in a fast paced, dynamic environment

About Acquire BPO

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.

About Recruiter

Functions : Others, IT

Industries : IT/Computers - Hardware, IT/Computers - Software, Telecom, Other

Skills/Roles I hire for: IT

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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