Unified Communications Engineer (shifting schedule - BGC)

Unified Communications Engineer (shifting schedule - BGC)

Prime Manpower Resources Development Inc
Metro Manila / NCR
5-10 years
Not Specified

Job Description

Essential Duties and Responsibilities:
- Contribute to our Cloud UC initiative. Perform proof of concept to explore Cloud UC solutions that would allow the company to rapidly expand in new markets.
- Configure, support, and maintain the existing Cisco Unified Communications solution and the forthcoming Cloud UC solution.
- Perform identification, diagnosis, root cause analysis and resolution of UC system issues. Effectively communicate findings and summarized impact to management.
- Support the Genesys Cloud Contact Center platform and work closely with the contact center developers.
- Follow the Agile Software Development Methodology and participate in all Sprint Ceremonies, such as Daily Standup, Sprint Planning and Sprint Reviews.
- Manage and maintain KPIs (Key Performance Indicators) for daily, monthly, and yearly reports.
- Implement tactics for a highly redundant and available voice network and develop appropriate disaster recovery procedures to support business continuity.
- Ensure that voice endpoints are configured and maintained in accordance with appropriate standards, best practices, and regulatory compliance requirements.
- Work closely with Network Engineering team to resolve issues in support of the overall infrastructure.
- Aptitude to show initiative and follow through, and strong project management skills.
- Experience is formulating, implementing, and adhering to Change Management Processes and Procedures.
- Positive, service-oriented attitude, teamwork-oriented mentality, and sharpened writing, oral and interpersonal skills.
- Ensure compliance with existing policies and procedures pertaining to Sarbanes-Oxley, FDA, PCI and HIPAA regulations.
- Assume and perform other duties as assigned.
Required Qualifications:
  • Hands on experience with Cloud UC solutions is required (examples are MS Teams, RingCentral, Fuze, DialPad, 8x8, or Cisco WebEx Calling.) Experience with migrations from on-prem UC solutions to Cloud is highly desirable.
  • Experience with Contact Center principles and Genesys Cloud is desirable.
  • Cisco CCNA Voice/Collaboration, or equivalent is desirable.
  • Knowledge of Cisco VoIP networking equipment and software.
  • Hands-on experience with Cisco Routers and Cisco Voice Gateways.
  • Experience building global networks and structuring high-availability environments to ensure voice application uptime.
  • Solid understanding of TCP/IP network protocols, including common application protocols.
  • Experience implementing and supporting WebRTC endpoint deployments and optimization.
  • Experience supporting carrier circuit deployments with services such as POTS, PRI, T1, VOIP, SIP, and MPLS.
  • Experience troubleshooting voice media streams and voice quality within SIP, WebRTC, VoIP, PCap analysis, media gateways, and SBC devices.
  • Experience with system administration of Unix and Windows servers
  • Experience with Active Directory, LDAP, SSO authentication platforms
  • Strong technical understanding of current and new Cloud products and features.

Job Details

Industry:

ITES / BPO

Function:

IT

Skills:

Education:

ABOUT PRIME MANPOWER
Prime Manpower Resources Development, Inc. (Prime Manpower) is a local affiliate of ManpowerGroup® (NYSE: MAN), the world leader in innovative workforce solutions. Prime Manpower provides total recruitment solutions from permanent recruitment, executive search, recruitment process outsourcing, overseas placement, training, and outplacement and career management.

ABOUT MANPOWERGROUP
ManpowerGroup (NYSE: MAN) has been the world’s workforce expert for nearly 70 years. We connect more than 600,000 men and women to meaningful work across a wide range of skills and industries every day. Through our ManpowerGroup family of brands — Manpower, Experis, Right Management and ManpowerGroup Solutions — we help more than 400,000 clients in 80 countries and territories address their critical talent needs, providing comprehensive solutions to resource, manage and develop talent. ManpowerGroup operates in the Philippines through its wholly owned subsidiary Manpower Outsourcing Services Inc. (MOSI) and its local affiliate, Prime Manpower Resources Development, Inc. (Prime Manpower).

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