TSR (shifting schedule)

TSR (shifting schedule)

Prime Manpower Resources Development Inc
Central Visayas
2 - 6 Years
Not Specified

Job Description

  • Serve as first point-of-contact for patients and medical professionals on all technical and service levels.
  • Help with patient support issues either by performing step by step walk-thru or provide patient education.
  • Coordinate with Quality Assurance to ensure customer satisfaction.
  • Take calls on patient inquiries and complaints. Respond to patient phone calls and emails with troubleshooting tips and specific instructions. Review and discuss data with patients. May require some training of patients over the phone on basic sensor application, transmitter pairing and display device setup.
  • Perform basic troubleshooting with company Apps (sharer and follower) which includes but not limited to registration, installation/setup etc.
  • Regularly checks company issued communications via email and implements it immediately if needed.
  • Categorizes the allegation or inquiry based on the specific code in our knowledge base and documents the service request. Responsible for overseeing the resolution either by performing troubleshooting, replacement and/or escalating the call accordingly.
  • Participate in new product training as required when new products are launched.
  • Comply with all elements of the Quality System, regulatory requirements, and patient confidentiality and privacy as outlined for the position.
General Requirements:
• Able to work flexible hours on a rotating schedule including evenings, holidays and weekend. Overtime
may be required.
• Ability to work as a team player within a department as well as with other departments.
• Good customer service skills.
• Good verbal and written communication skills, including effective listening skills and ability to
communicate accurately and effectively in person, over the telephone, through email and other
business correspondence.
• Ability to retain detailed information.
• Ability to solve problems.

Prime Manpower Resources Development, Inc. (Prime Manpower) is a local affiliate of ManpowerGroup® (NYSE: MAN), the world leader in innovative workforce solutions. Prime Manpower provides total recruitment solutions from permanent recruitment, executive search, recruitment process outsourcing, overseas placement, training, and outplacement and career management.

ManpowerGroup (NYSE: MAN) has been the world’s workforce expert for nearly 70 years. We connect more than 600,000 men and women to meaningful work across a wide range of skills and industries every day. Through our ManpowerGroup family of brands — Manpower, Experis, Right Management and ManpowerGroup Solutions — we help more than 400,000 clients in 80 countries and territories address their critical talent needs, providing comprehensive solutions to resource, manage and develop talent. ManpowerGroup operates in the Philippines through its wholly owned subsidiary Manpower Outsourcing Services Inc. (MOSI) and its local affiliate, Prime Manpower Resources Development, Inc. (Prime Manpower).

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