Travel Agent | GDS (Ortigas)

Travel Agent | GDS (Ortigas)

Eastvantage Business Solutions Inc.
Not Specified
Not Specified

Job Description



About the role:

About the role:
. Ticketing knowledge and work through GDS queues
. Communicating with airline partners, consolidators, and
cross-department when needed.
. Support our B2B customers in their Business Travels
. Keep high satisfaction standards and exceed customer expectations
as much as possible when managing bookings, queries, and
requests
. Resolve problems by applying established TravelPerk policies,
procedures, and tactics, and also by thinking out-of-the-box when
anything established is not enough
. Addressing, preempting, and solving problems - You are an owner
and anticipate issues before they come your way!
. Help define and develop best practices together with the rest of the
team in sales, operations, and customer care
. Stay up-to-date with new features and product launches in
TravelPerk - there are lots, so be prepared for some serious
innovation!

Position requirements:

Position requirements:
Key Skills
. Process exchanges and refunds in all GDSs (Apollo, Sabre,
Amadeus)
- Using QREX plus, RNEX and auto exchange as often as possible as they are guaranteed products.
. Calculate manual full and partial exchanges on all GDSs
- OW or RT
- Read rules thoroughly to determine back-pricing, etc.
- Check for per fare component/direction/change for airlines that charge penalties per fare component
. Ticket Issuance on all GDSs (commission, nets, published fares,
multi-ticket, private, proxy)
. Force/Create manual fares
- HHPR (Apollo)
- Enhanced PQ (Sabre)
- Create fare (Farelogix)
. Interpret all fare rules correctly (E.g.: Min/Max Stay, Seasons, etc.)
. Work out of over 50 GDS queues
. Read, interpret and process schedule changes in all GDS
- Follow proper airline procedures to avoid ADMs.
. When possible, use the Schedule Change Fast Path for Sabre bookings and resources like AA Sales Link.
. When in doubt, call to get a waiver code and/or directions on how to process schedule change.
. Add applicable waiver code, OSI, endorsement, tour code to prevent ADMs.
. Make sure to add waiver code to the correct field in order to prevent ADMs i.e. tour code, endorsement,
waiver code box and/or OSI.
. Check the minimum connecting time: VCT* and
- MT when sending pax flight options.
. Read and interpret airline's rules for FTCs.
. Quote exchanges for partner bookings.
. Contacting Airlines - Reach out to airline partners on behalf of Hopper when needed to assist with customer requests
. Partial and full tax refunds on individual tickets within all GDSs
. Net Fares
- Identify, Price, Issue, Exchange, Refund appropriately
. Price and issue ticket as a net fare using appropriate tour code and qualifiers
. Price new net-fare for exchange and include applicable tour code
. Check net-fare rules for cancellation information and refund ticket
. Commission Files
- Identify, Price, Issue, Exchange, Refund appropriately
. Price and issue ticket as a commission fare using appropriate tour code and qualifiers.
. Price new commission fare for exchange and include applicable tour code.
. Check commission fare rules for cancellation information and refund tickets.
Education and/or Experience
. Very strong written communicators
. Passion for helping people
. Extremely self-directed
. Able to work in a fast-paced team
. Explore new dynamic ways to communicate with others.
. Good level of Amadeus GDS
. Amadeus Hotels, trains, cars (will be a +)

Job Details

Employment Types:

Industry:

Other

Function:

IT

About Eastvantage At Eastvantage, our mission is to create meaningful jobs for as many Filipinos as we can. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with potential for development and growth. We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 500 happy employees over the years. We invite you to navigate our site to get to know who we are , to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us, and be part of our success story.

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