Training Consultant for a Multinational Company

Training Consultant for a Multinational Company

John Clements Consultants Inc
Metro Manila / NCR
3-12 years
40000 - 50000 PHP

Job Description

Responsibilities
• Responsible for the delivery and evaluation of soft & technical skills training
• Utilize appropriate delivery techniques in a blended/virtual learning environment
• Engage audience participation through active learning techniques
• Provide Coaching & Feedback and supervision
• Support Learning Academy by observing, measuring and monitoring learners as needed
• Identify learner gaps and address with appropriate training solutions
• Develop non-classroom communication and training materials (team huddle)
• Assess participant and class performance in Training & Learning Academy
• Participate in onshore interaction and perform other related duties and assignments as required and as assigned by manager 

Qualifications
• Candidate must possess at least a Bachelor's/College Degree
• Minimum of 3 years of contact center experience
• Strong command of the English language both Oral and Written Communication
• Exceeds job expectations and pass all performance metrics in his/her current role
• Must not have attendance issues and any disciplinary action
• Strong organizational and time management skills with the ability to be flexible to changing environments, work independently and meet tight deadlines
• Strong interpersonal skills with proven ability to influence and negotiate, to diffuse, reconcile and remedy customer issues and create win-win solutions
• Strong knowledge in Training Delivery, Styles, and Adult Learning Principles
• Outstanding presentation and facilitation skills

Job Details

Since its inception in 1974, John Clements Consultants, Inc. has grown into one of the largest consulting firms in the Philippines today, with a leadership position in the local market and a strengthening presence in the international scene, notably in Asia, the Middle East, and the US. While it has grown in size and business interests, locally and internationally, and prospects of further expansion remain in the horizon, the John Clements Consultants Group has maintained its focus on its core competencies: recruitment and training.

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