Training and Quality Manager

Training and Quality Manager

Teledirect Telecommerce Phils Inc
Not Specified
Not Specified

Job Description

Do you aspire a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • Premium workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company with 26 years of experience and more than 310 industry awards

What is your mission
. Responsible for the performance evaluation and certification of the trainers through coaching, mentoring, class observations and assessments
. Establishes team and individual goals in alignment with the program and/or company goals
. Designs course curriculum based on needs analysis results, employee feedback, client expectations, leadership requests, industry best practices and existing L and D strategies
. Applies a wide range of tools to plan, analyze, and oversee the program's performance to make sure there are improvements
. Monitors and evaluates training program's effectiveness, success and ROI periodically and report or communicate on them
. Liaise closely with the different teams and Clients to ensure training and knowledge base is up to date and employees are up to speed on changes and updates
. Employs a variety of leadership techniques and can effectively select and apply the best technique to an employee's individual needs
. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for
. Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
. Preferable with 3 - 5 years of working experience in the related field is required for this position
. Experience in developing policies, process documentation, training, communication materials and people management
. Extensive knowledge of analyzing training needs and implementing performance gap analysis
. Strong Facilitation skills using Adult Learning Theories
. Competent in e-content and design development
. Excellent verbal and written communication skills in English and the language of supporting market

Job Details

Employment Types:




We serve some of the world's best brands from our centers of excellence in Singapore, Malaysia, Thailand, Philippines, Hong Kong, Mainland China, South Korea, Japan, India, Romania, Spain, and Colombia. We specialize in perfecting our clients' customer experience and elevating their sales. We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients. Our company has won 310+ industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above-industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

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