Trainer (ES 32054C)

Trainer (ES 32054C)

Enshored Inc.
2-3 years
Not Specified

Job Description

Enshored is seeking an outstanding Trainer who will be a role model for his/her direct reports. This is a high-impact role and will offer an excellent opportunity for fast career advancement in a high-growth BPO environment. Hours will depend on client needs.
Minimum Requirement Qualifications:
  • Excellent public speaking skills
  • Excellent active listening, negotiation, and presentation skills
  • Strong customer service orientation
  • The ability to build a productive and highly engaged work environment
  • Ability to adapt in a fast-paced and changing environment
  • Ability to work independently and take responsibility for seeing the thing through to completion
  • Attention to detail

  • Education and/or Experience
  • Bachelor's/College degree
  • 2-3 years of experience working as a Trainer.

  • Essential Duties and Responsibilities
  • Deliver training for newly hired FTE's.
  • Research on Client Products/ Services and offer overall training solutions
  • Provide operational guidance. Train, coach, monitor, recognize, support, and promote discipline in any given situation.
  • Participate in training discussions with the clients.
  • Administer needs analysis/ skill gap assessment and conduct refresher training.
  • Carry out a needs assessment and performance reviews to officers.
  • Coordinate and cooperate and collaborate with fellow coaches serving a shared customer base to ensure a seamless customer experience.
  • Coordinate with Recruitment, IT, and liaising with the HR team.
  • Maintain knowledge and understanding of company policies and procedures.
  • Job Details

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