Testing Activation and Escalation

Testing Activation and Escalation

3-6 years
Not Specified

Job Description

Job Description


. Manages day-to-day operations and is responsible in monitoring, tracking and reporting offshore team's performance versus agreed SLA to client and engagement leads

. Manages client expectations and understanding of the contractual and commercial requirements for their area of responsibility

. Provides and implements business-focused solutions in fulfillment of contractual obligations

. Graduate of any Bachelor's degree . Undergraduates with the required relevant work experience are welcome to apply . At least 3 years supervisory experience in the BPO industry . Preferably with knowledge of IP routing protocols, Ethernet, ATM, DSL technology, CISCO or networking . Strong analytical, organizational and leadership skills . Good English communication skills . Willing work on a shifting schedule and on holidays as needed

Job Details

About Accenture

Job Source : www.accenture.com

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