Temporary Trainer

Temporary Trainer

Teletech Customer Care Management Philippiness Inc
Not Specified
Not Specified

Job Description


Job Description :
Temporary Trainer
Healthcare Account (PH)
Learning and Development Seasonal Trainer
L&D Seasonal Trainers focus on successful outcome of all training initiatives. L&D Seasonal Trainers provide, coordinate, analyze and consolidate actionable data to deliver effective training on a timely and accurate manner following client requirements and company standards. L&D Seasonal Trainers are expected to have a thorough working knowledge of TeleTech's policies and procedures as well as client requirements.
Key Performance Objectives
1.Achieve 100% of training completion goals. Responsible for facilitation of new hire training and continuing education classes to associates, team leads and managers, as well as all applicable client trainings. Prepare, monitor, update and share training reports.
2.Lead key business objectives, timeframes, and requirements associated with each training initiative. Responsible for demonstrating expert knowledge of training practices, policies and systems that support those functions. Adapt quickly to any changes in the training process, troubleshoot issues, analyze data, and proactively develop solutions to drive Learning and Development improvements. (Attention to detail and process, follow-through, technical knowledge, ability to learn, analysis)
3.Operational and Client Engagement. Support the Training Supervisor / Manager in alignment with operations and client partners including processes for ensuring compliance of program policies, and procedures and processes at the site to ensure effectiveness, resource maximization and internal client satisfaction. Communicates to the L&D leadership relevant site issues and concerns.
4.Deliver consistent high quality customer service. Respond to all customer (internal/external) requests within the established time frames. Maintain a positive, respectful and caring attitude when working with others. Proactively identify opportunities and communicate potential impacts with the appropriate urgency. Take personal responsibility for identifying root causes and solving and finding solutions. Participate in testing solutions to ensure problems have been resolved. (Analysis, problem solving, judgment, communication, system troubleshooting)
Basic Qualifications
  • + Trainer 101 Certification + Nesting 101 Certification + At Home Basics Certification (if applicable) + Strong understanding of Teletech's business, core values, and goals + Demonstrated multi-tasking capability and proven success in fast paced environment + Great interpersonal skills in dealing with a diverse population + Ability to lead others to successful project completions + Ability to respect and ensure strict confidentiality of customer data + Strong attention to detail and desire to follow procedures + Strong verbal and written communication skills + Proficient English, both written and verbal + Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly + Open, honest, and empathetic manner when dealing with people + High customer service orientation + High level of integrity, honesty, and judgment

Preferred Qualifications
  • Knowledge of call center business + Call center experience + Coaching skills + Reporting

Job:Operations / Business Support
Title:Temporary Trainer
Location:PH

Job Details

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IT

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.

Job Source : www.ttecjobs.com

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