Telesales Officer

Telesales Officer

AXA Group Operations Malaysia Sdn Bhd
Not Specified
Not Specified

Job Description

·Delivers Actual sales based on APE (Annualized premiums) target set per month.
o   Conduct outbound telemarketing to upsell/cross-sell AXA products to   existing customers and new prospect leads.
o   Presents the product features, benefits and premiums clear and understandable to customers.
o   Answers questions and overcome objections
o   Secure clear agreement from customer on product purchased through telemarketing.
o   Completes end-to-end application process by securing updated customer information, declarations on current health and activity status, premium payment options and fulfillment delivery schedule.
o   Log all information and agreements with the customer in AXA System (MABI) whether customer declined or agreed the offer
·Compliance to Insurance Commission guidelines on Telemarketing
Telemarketer must pass the licensing requirements of IC prior to conducting telemarketing.
o   Telemarketer to perform outbound call using approved scripts only.
·Compliance to Data privacy and Security.
o   Telemarketer to comply on the Clear Workstation Policy.

A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country%27s strongest banks.

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