Telesales Executive (Angeles, Pampanga)

Telesales Executive (Angeles, Pampanga)

Ninja Logistics sdn bhd
1-4 years
Not Specified

Job Description



The Regional Telesales Executive, will be responsible for meeting sales revenue objectives at a sales territory or portfolio level via retention, development and acquisition activities, by servicing and retaining existing customers and targeting new business opportunities.

Customer Management
    • Daily contact to customers through outbound and inbound calls initiatives
    • Manage a portfolio of customers and potential customers via personal telecalls, a personalized service
    • Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing the attrition rate, and minimizing opportunities for competitors to gain business.
    • Conversion of qualified leads into customers and develop and penetrate existing accounts for growth and improved Share of Wallet
    • Prepare weekly updates on pipelines and target achievement and review of opportunities and business plan
    • Provide regular updates and resolution on business challenges, customer satisfaction, and account receivables.
    • Work closely with internal stakeholders to ensure cross-functional collaboration, ensuring high quality of service is delivered
    • Act as the customers main point of contact, by liaising closely with the relevant departments within Ninja van to ensure that their queries, problems, or issues are dealt with appropriately.


Stakeholder Management
    • Ensure cooperation with other members of the sales team and throughout the sales force.
    • Ensure all customer agreements are cost-sensitive so as to ensure a suggested minimum pricing tariff is set and adhered too. Any deviations from this tariff require management's agreement and justifications.
    • Meet regularly with Marketing and Sales management to evaluate the personal sales plan/strategy.


Reporting
    • Build a strong client relationship to ensure accounts perform and grow to their maximum potential, reducing attrition rate, and minimizing opportunities for competitors to gain business.
    • Implement and execute sales activities to achieve target budgets and maximize growth within the existing customer base
    • Conduct presentations of products and present customized offers to customers
    • Continually develop knowledge of products/services and general commercial awareness in order to provide the best possible solutions for customers.
    • Adhere to regional standard profit margins and discount guidelines and account receivables
    • Maintain customer business information, and update business activities in the CRM system
    • Continually develop knowledge of products/services and general commercial awareness in order to provide the best possible solutions for customers.
    • Provide feedback and recommendation to further improve business operations
    • Analyze and monitor customer data to measure success and identify fluctuations/trends so as to decide on the relevant actions to be taken.
    • Adhere to regional standard profit margins and discount guidelines and account receivables
    • Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing customer base.
    • Maintain customer business information, and update business activities in the CRM system




Qualifications
    • Minimum of 1 year of sales experience
    • Prefer someone from an e-commerce or logistics background
    • Excellent communication skills, spoken and written
    • Customer Orientation
    • Focused on identifying and understanding the needs of customers.
    • Expresses and acts on the desire to assist customers in an efficient and friendly manner.
    • Planning & Organizing
    • Sets clear and realistic goals and objectives.
    • Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved.
    • Bachelor's Degree
    • Data Analytics competencies


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Job Details

Employment Types:

Industry:

Other

Function:

IT

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth. At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Source : jobs.lever.co

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